24/7 Urgent Care Operations Lead

Integrated Care 24 Ltd; Norwich; On-site; GBP 1,653,000 - 2,480,000; Full time

Benefits offered by this job

Competitive hourly rate

Higher pay for unsociable hours

Annual leave

Family leave

Wellbeing benefits

Professional development

Job summary

Integrated Care 24 (IC24) is hiring an Operations Officer to support NHS 111, CAS and face-to-face services in a fast-paced 24/7 environment. You will provide visible leadership on shift, monitor performance and respond to service pressures while ensuring safe and responsive patient care.

You will help manage queue demand, support frontline teams, and collaborate with stakeholders. NHS or healthcare experience and strong communication are essential; we offer enhanced pay for unsociable hours and

Qualifications

• NHS or healthcare experience.
• Able to lead during shifts and resolve issues.
• Strong communication with stakeholders.

Responsibilities

• Lead operational activity during shifts.
• Oversee queue management and respond to demand.
• Address workforce pressures and staffing challenges.
• Collaborate with NHS 111, CAS and service stakeholders.

Skills

Leadership

Decision-making under pressure

Communication skills

Problem solving

Job description

Integrated Care 24 (IC24) is hiring an Operations Officer to support NHS 111, CAS and face-to-face services in a fast-paced 24/7 environment. You will provide visible leadership on shift, monitor performance and respond to service pressures while ensuring safe and responsive patient care.

You will help manage queue demand, support frontline teams, and collaborate with stakeholders. NHS or healthcare experience and strong communication are essential; we offer enhanced pay for unsociable hours and