Urgent Care Operations Coordinator (NHS 111/CAS)

CLEO Systems 24 Ltd; Ipswich; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

NHS Pension Scheme

Bank Holiday enhanced rates

6.6 weeks annual leave

Enhanced family leave and pay

Wellbeing benefits

Employee Assistance Programme (24/7)

Job summary

IC24 is seeking Care Co-ordinators for NHS 111, CAS and Out of Hours within the Integrated Urgent Care division. You will own an allocated service area, manage queues and deploy resources to support frontline colleagues, ensuring safe and timely patient care.

You will monitor performance, identify risks, and work with clinical and operational teams to maintain service quality and patient safety while adapting to shifting priorities. This role offers a hands-on, fast-paced environment.

Qualifications

• You're likely someone who enjoys working in a busy and changing environment.
• You can prioritise tasks and make effective decisions under pressure.
• You communicate confidently with a wide range of colleagues and stakeholders.
• You have strong organisational and problem-solving skills.
• You work collaboratively and support colleagues.

Responsibilities

• Coordinating service delivery – you'll take day-to-day ownership of an allocated service area, such as NHS 111, CAS or Out of Hours, helping to ensure services run safely, efficiently and effectively throughout your shift.
• Managing service flow and queues – you'll monitor queue activity and patient demand, responding to pressures and helping maintain service performance while ensuring patients receive timely access to care.
• Supporting operational colleagues – you'll provide guidance and day-to-day support to frontline colleagues, helping them navigate challenges and ensuring they have the support needed to deliver excellent patient care.
• Monitoring performance – you'll monitor service performance against key targets and take appropriate action to support delivery, escalating concerns when required.
• Supporting workforce deployment – you'll help identify staffing gaps, changing demand and operational pressures, working with operational leaders to ensure appropriate cover and service continuity.
• Supporting patient safety – you'll identify and escalate risks relating to service delivery, patient safety, capacity or performance and ensure appropriate actions are taken.
• Communicating effectively – you'll work closely with operational and clinical colleagues, ensuring clear communication, effective handovers, and collaborative working across services.
• Improving how we deliver – you'll contribute ideas and improvements that enhance service delivery, quality, and the experience of both patients and colleagues.

Job description

IC24 is seeking Care Co-ordinators for NHS 111, CAS and Out of Hours within the Integrated Urgent Care division. You will own an allocated service area, manage queues and deploy resources to support frontline colleagues, ensuring safe and timely patient care.

You will monitor performance, identify risks, and work with clinical and operational teams to maintain service quality and patient safety while adapting to shifting priorities. This role offers a hands-on, fast-paced environment.