Care Coordinator

CLEO Systems 24 Ltd; South Willesborough; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

NHS Pension

Bank holiday pay

Annual leave 6.6 weeks

Family leave

Wellbeing benefits

Employee Assistance Programme

Professional development opportunities

Discount platform

Blue Light Card NHS discounts

Job summary

Integrated Care 24 (IC24) is seeking Care Co-Ordinators for its Integrated Urgent Care division, supporting NHS 111, CAS and Out of Hours services. You will own a service area, coordinate queues, deploy resources, and help frontline colleagues deliver safe, timely patient care in a fast-paced environment.

The role emphasizes maintaining service performance, identifying staffing gaps, ensuring patient safety, and clear cross-team communication.

Qualifications

• Strong organisational and problem-solving abilities.
• Effective decision-making under pressure.
• Clear communication with a wide range of colleagues and stakeholders.

Responsibilities

• Take day-to-day ownership of an allocated service area (NHS 111, CAS or Out of Hours).
• Monitor queue activity and patient demand to maintain service performance.
• Provide guidance to frontline colleagues and ensure they have support.
• Escalate risks relating to patient safety, capacity or performance.
• Identify staffing gaps and work with leaders to ensure cover.
• Collaborate with clinical teams for smooth handovers and continuity.
• Contribute ideas to improve service delivery and patient experience.

Skills

Organisational skills

Problem-solving

Communication

Decision making

Job description

The Role

We are looking for Care Co-Ordinators within our Integrated Urgent Care Division, supporting our NHS 111, Clinical Assessment Service (CAS) and Out of Hours services. This is an excellent opportunity for individuals who enjoy working in a fast-paced operational environment, coordinating activity, solving problems, and supporting frontline colleagues to deliver safe, effective and timely patient care. At IC24, our Integrated Urgent Care services rely on skilled operational colleagues who can respond to changing demands, support service flow, and help ensure patients receive the right care at the right time. As a Care Co-Ordinator, you’ll take ownership of an allocated service area, helping to manage queues, coordinate resource deployment and support colleagues to deliver high-quality care while maintaining service performance.

What you’ll focus on

• Coordinating service delivery
  You’ll take day-to-day ownership of an allocated service area, such as NHS 111, CAS or Out of Hours, helping to ensure services run safely, efficiently and effectively throughout your shift.
• Managing service flow and queues
  You’ll monitor queue activity and patient demand, responding to pressures and helping maintain service performance while ensuring patients receive timely access to care.
• Supporting operational colleagues
  You’ll provide guidance and day-to-day support to frontline colleagues, helping them navigate challenges and ensuring they have the support needed to deliver excellent patient care.
• Monitoring performance
  You’ll monitor service performance against key targets and take appropriate action to support delivery, escalating concerns when required.
• Supporting workforce deployment
  You’ll help identify staffing gaps, changing demand and operational pressures, working with operational leaders to ensure appropriate cover and service continuity.
• Supporting patient safety
  You’ll identify and escalates risks relating to service delivery, patient safety, capacity or performance and ensure appropriate actions are taken.
• Communicating effectively
  You’ll work closely with operational and clinical colleagues, ensuring clear communication, effective handovers, and collaborative working across services.
• Improving how we deliver
  You’ll contribute ideas and improvements that enhance service delivery, quality, and the experience of both patients and colleagues.

What matters in this role

• Enjoys working in a busy and changing environment
• Can prioritise tasks and make effective decisions under pressure
• Communicates confidently with a wide range of colleagues and stakeholders
• Has strong organisational and problem-solving skills
• Works collaboratively and supports colleagues
• Can identify issues and escalates concerns appropriately
• Maintains a strong focus on quality, patient safety and service performance

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

What’s in it for you?

Competitive salary of £25725.

• Opportunity to join the NHS Pension Scheme
• Enhanced Bank Holiday rates
• 6.6 weeks annual leave (25 days + Bank Holidays)
• Enhanced family leave (maternity, paternity and adoption leave and pay)
• Inclusive wellbeing benefits
• Employee Assistance Programme including free 24/7 independent counselling and occupational health services
• Professional development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and references to cover the most recent 3 year period.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

For a job description and person specification please see attached.

We celebrate brave ideas and brave people. careers.ic24.org.uk

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at [e-mail].