Operations Officer

Integrated Care 24 Ltd; Norwich; On-site; GBP 1,653,000 - 2,480,000; Full time

Benefits offered by this job

Competitive hourly rate

Higher pay for unsociable hours

Annual leave

Family leave

Wellbeing benefits

Professional development

Job summary

Integrated Care 24 (IC24) is hiring an Operations Officer to support NHS 111, CAS and face-to-face services in a fast-paced 24/7 environment. You will provide visible leadership on shift, monitor performance and respond to service pressures while ensuring safe and responsive patient care.

You will help manage queue demand, support frontline teams, and collaborate with stakeholders. NHS or healthcare experience and strong communication are essential; we offer enhanced pay for unsociable hours and

Qualifications

• NHS or healthcare experience.
• Able to lead during shifts and resolve issues.
• Strong communication with stakeholders.

Responsibilities

• Lead operational activity during shifts.
• Oversee queue management and respond to demand.
• Address workforce pressures and staffing challenges.
• Collaborate with NHS 111, CAS and service stakeholders.

Skills

Leadership

Decision-making under pressure

Communication skills

Problem solving

Job description

The role We are pleased to announce Operations Officer opportunities within our Integrated Urgent Care Division, supporting NHS 111, Clinical Assessment Services (CAS) and face-to-face services. This is an excellent opportunity for experienced operational professionals who enjoy leading from the front, supporting colleagues and helping services perform at their best within a fast-paced healthcare environment. At IC24, our services rely on strong operational leadership to ensure patients receive safe, effective, and responsive care. As an Operations Officer, you'll play a key role in supporting service delivery, monitoring operational performance, and responding to the challenges that arise during a 24/7 operation. What you'll focus on Leading operational activity during your shift You'll provide visible operational leadership across a range of service areas, helping teams respond effectively to demand, challenges and service pressures. Supporting colleagues and making decisions You'll

act as a key point of support for frontline operational teams, using sound judgement to resolve issues and make informed operational decisions., The role involves providing operational leadership within the Integrated Urgent Care Division, which supports NHS 111 and other services. Ideal for professionals who take initiative, it requires managing operation performance, supporting colleagues, and responding to service challenges 24/7. Responsibilities include leading during shifts, overseeing queue management, addressing workforce pressures, and collaborating with stakeholders. The job requires NHS or healthcare experience, leadership skills, decision-making under pressure, and strong communication abilities. Benefits include a competitive hourly rate, enhanced pay for unsociable hours, annual leave, family leave, wellbeing benefits, and professional development opportunities.

Integrated Care 24 (IC24) is a leading not-for-profit Social Enterprise dedicated to innovative and patient-focused primary care services, enhancing healthcare access, and reducing demands on secondary services. Serving over 6 million patients, IC24 offers various services, including GP-led out-of-hours care, NHS 111, and other support services. Committed to safeguarding employees and service users, IC24 focuses on harm prevention and inclusivity, encouraging diversity in its workforce. Employees benefit from career development, wellbeing support, and are part of a supportive, inclusive environment promoting equal opportunities for all and ensuring everyone feels valued.