24/7 Telecare & Customer Support Advocate

Barker Ross; North East; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A public sector client in the North East is seeking 6 Customer Service Advocates to join their Customer Service Enabling Team. This role supports the delivery of complex customer service functions, including handling Telecare alarms and providing vital reassurance to customers. You will engage with them through multiple communication channels and help resolve inquiries effectively. The role offers a competitive hourly rate, various shifts available, and a commitment to inclusivity and diversity.

Qualifications

• Experience in a customer service role is desirable.
• Ability to handle Telecare alarms and provide reassurance.

Responsibilities

• Provide information, advice, and guidance to customers via various channels.
• Communicate specific knowledge of council services to resolve enquiries.
• Collect data/customer insights through surveys and interviews.
• Act as the first point of contact for the Council and partners.
• Contribute to Customer Service and Digital Strategies.

Skills

Experience in telecare or similar support environment

Familiarity with Jontek system

Job description

A public sector client in the North East is seeking 6 Customer Service Advocates to join their Customer Service Enabling Team. This role supports the delivery of complex customer service functions, including handling Telecare alarms and providing vital reassurance to customers. You will engage with them through multiple communication channels and help resolve inquiries effectively. The role offers a competitive hourly rate, various shifts available, and a commitment to inclusivity and diversity.