24/7 Security Control Room Operator

Mitie Group plc.; Craigavon; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Professional security operation

Structured training

Career development opportunities

Job summary

Mitie Group plc. is hiring a Security Control Centre Operator to monitor alarms and incidents in a 24/7 environment. You will ensure timely responses, maintain logs and support a busy control room with a shift pattern including evenings and nights.

You will need calm decision-making, strong attention to detail and reliable communication across phone, radio, email and systems. Full training and progression opportunities are available.

Qualifications

• Calm and attentive in fast-moving incidents.
• Clear documentation of incidents and actions.
• Effective communication with stakeholders and teams.
• Willingness to work rotating shifts and weekends.

Responsibilities

• Monitor alarms and respond to intruder, fire and other events.
• Support 24/7/365 SCC coverage across shifts including nights and weekends.
• Record incident details accurately and escalate where needed.
• Liaise with security officers, sites and emergency services as required.

Skills

Calm under pressure

Attention to detail

Strong communication

Shift work

Discretion & confidentiality

Job description

Mitie Group plc. is hiring a Security Control Centre Operator to monitor alarms and incidents in a 24/7 environment. You will ensure timely responses, maintain logs and support a busy control room with a shift pattern including evenings and nights.

You will need calm decision-making, strong attention to detail and reliable communication across phone, radio, email and systems. Full training and progression opportunities are available.