24/7 Alarm & CCTV ARC Operator

Mitie Group plc.; Lurgan; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

On-site parking

Training & progression

Overtime opportunities

Online GP services

Share options and retailer discounts

Free on-site parking

Job summary

MITIE is seeking a Control Room Operator to monitor alarm and CCTV signals across multiple client sites from a 24/7 Alarm Receiving Centre. You will contact emergency services and keyholders as needed, document incidents clearly, and follow standard operating procedures to ensure rapid and accurate responses.

Ideal candidates will have experience with alarm monitoring systems, excellent communication, and the ability to work rotating shifts including nights and weekends.

Qualifications

• Proficiency in using alarm monitoring systems.
• Excellent communication skills.
• Ability to work rotating shifts, including nights and weekends.
• Background check for security clearance.

Responsibilities

• Monitor incoming alarm and CCTV signals from client sites.
• Contact emergency services, keyholders, or relevant contacts when alarms trigger.
• Provide accurate, clear communications.
• Document all incidents and actions taken.
• Follow SOPs to ensure effective response.
• Maintain 24/7 surveillance and response as part of a team.
• Demonstrate attention to detail and calm decision-making under pressure.

Skills

Alarm monitoring systems proficiency

Excellent communication skills

Teamwork

Calm under pressure

Tools

Alarm monitoring software

Job description

MITIE is seeking a Control Room Operator to monitor alarm and CCTV signals across multiple client sites from a 24/7 Alarm Receiving Centre. You will contact emergency services and keyholders as needed, document incidents clearly, and follow standard operating procedures to ensure rapid and accurate responses.

Ideal candidates will have experience with alarm monitoring systems, excellent communication, and the ability to work rotating shifts including nights and weekends.