Senior Control Room Operator – 24/7 Security Operations

Mitie Group plc.; Norwich; On-site; GBP 36,000 - 48,000; Full time

Job summary

Mitie Group plc. in Norwich seeks an experienced Lead Control Room Operator to join our National Security Operations Room (NSOR). You will maintain situational awareness, monitor CCTV and security platforms, manage incidents, and coordinate responses across a 24/7 national operation.

The role requires strong computer literacy and the ability to work across multiple systems simultaneously in a fast-paced environment, with a focus on protecting people, assets, and business operations.

Qualifications

• Experience in a CCTV Control Room, SOC, or similar security operations environment.
• Strong incident management, decision-making, and problem-solving skills.
• Experience operating CCTV, access control, alarm monitoring, and security management systems.
• Good computer literacy with the ability to work across multiple applications simultaneously.
• Ability to assess risk, prioritise information, and remain effective under pressure.
• Strong awareness of current security threats and emerging risks.

Responsibilities

• Monitor CCTV, access control, alarm systems and security platforms.
• Respond to and manage security, safety, and business continuity incidents.
• Assess alarms, incidents, and service requests.
• Monitor security threats and geopolitical developments.
• Act as escalation point for incidents.
• Produce operational reports including travel disruption and situational awareness updates.
• Monitor VIP travel activity and welfare when required.
• Liaise with security teams, sites, contractors, and emergency services.
• Monitor lone worker and emergency notification systems.
• Maintain accurate logs, incident reports and handovers.
• Conduct routine system checks and report faults.

Skills

CCTV operations

SOC experience

Incident management

Risk assessment

Multi-system operation

Threat awareness

Tools

CCTV systems

Access control systems

Alarm monitoring tools

Security management

Job description

Mitie Group plc. in Norwich seeks an experienced Lead Control Room Operator to join our National Security Operations Room (NSOR). You will maintain situational awareness, monitor CCTV and security platforms, manage incidents, and coordinate responses across a 24/7 national operation.

The role requires strong computer literacy and the ability to work across multiple systems simultaneously in a fast-paced environment, with a focus on protecting people, assets, and business operations.