Evening Security Control Centre Operator

Mitie Cleaning & Hygiene Services; Lurgan; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices benefits platform

MiDeals discounts

Cycle-to-work

Life cover

Save-as-you-earn

Mitie Stars

Job summary

Mitie Cleaning & Hygiene Services is seeking a Security Control Centre Operator in the United Kingdom to monitor alarms, respond to incidents, and support 24/7 operations. The role emphasizes vigilance, professional communication, and data protection across shift-based coverage.

You will work with site teams, security officers, and emergency services, ensuring accurate logging and timely resolutions while maintaining operational resilience and service continuity.

Qualifications

• Calm under pressure and decisive in fast-moving environments.
• Strong attention to detail and accurate incident logging.
• Experience in security/control room, alarm monitoring, or related support roles is beneficial.

Responsibilities

• Monitor and respond to alarm activations (intruder, panic, fire, lone worker) per procedures.
• Support 24/7/365 SCC coverage by working shifts, including days, nights, weekends, and holidays.
• Follow workflows to assess incidents, log details, escalate as needed, and ensure timely responses.
• Provide professional support to stakeholders, site teams, security officers, and emergency services.
• Manage requests and updates through relevant systems with accurate information for resolution.
• Support CCTV and Body-Worn Camera requests with secure handling and logging.
• Maintain clear auditable records of actions during incidents and service requests.
• Contribute to meeting service performance targets (alarm response, call handling, QA, customer service).
• Escalate risks or issues to supervisors promptly and professionally.

Skills

Calm under pressure

Strong communication

Attention to detail

Audit trails

Shift work

Discretion and confidentiality

Team collaboration

Job description

Mitie Cleaning & Hygiene Services is seeking a Security Control Centre Operator in the United Kingdom to monitor alarms, respond to incidents, and support 24/7 operations. The role emphasizes vigilance, professional communication, and data protection across shift-based coverage.

You will work with site teams, security officers, and emergency services, ensuring accurate logging and timely resolutions while maintaining operational resilience and service continuity.