Night Shift Security Control Centre Operator

Mitie; Craigavon; On-site; GBP 15,000 - 22,000; Full time

Job summary

Mitie is seeking a Security Control Centre Operator for its Craigavon area to monitor alarms, respond to incidents and support 24/7 operations. The role requires vigilance, calm decision-making and strong communication across internal teams and emergency services.

Training will be provided to enable confident handling of CCTV, BWC requests and service events. Working patterns are shift-based to ensure continuous coverage, including days, nights, weekends and bank holidays.

Qualifications

• Calm under pressure with clear decision-making in fast-moving environments.
• Strong attention to detail and accurate incident recording.
• Confident in communicating by phone, radio, email and systems with stakeholders.
• Willingness to work shift-based, 24/7 coverage and on-call requirements.
• Demonstrates professionalism and handling of sensitive information.

Responsibilities

• Monitor and respond to alarm activations (intruder, fire, panic, lone worker) per procedures.
• Support 24/7/365 SCC coverage as part of a shift-based team (days, nights, weekends, holidays).
• Follow workflows to assess incidents, log details, escalate as needed and ensure timely responses.
• Provide professional support to site teams, security officers, and emergency services.
• Manage service requests and ensure accurate information passes to the right team.
• Support CCTV and Body-Worn Camera requests with secure handling and logging.
• Maintain auditable records of actions during incidents and events.
• Contribute to meeting service performance including alarm response and customer service standards.
• Escalate risks or issues to supervisors promptly and professionally.
• Collaborate with colleagues to ensure resilience and smooth handovers.

Skills

Calm under pressure

Attention to detail

Communication skills

Shift work

Discretion and confidentiality

Job description

Mitie is seeking a Security Control Centre Operator for its Craigavon area to monitor alarms, respond to incidents and support 24/7 operations. The role requires vigilance, calm decision-making and strong communication across internal teams and emergency services.

Training will be provided to enable confident handling of CCTV, BWC requests and service events. Working patterns are shift-based to ensure continuous coverage, including days, nights, weekends and bank holidays.