Alarm & Incident Control Room Operator (4-on/4-off)

Mitie Group plc.; Lurgan; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free on-site parking

Competitive salary

Training, career development & 1-1

Overtime opportunities

Online GP services

Death in service

Share options

Discounts for shopping, cinema, andhol

Job summary

Mitie Group plc. is seeking a Control Room Operator in the United Kingdom. The role involves handling alarms, providing customer service, and maintaining accurate incident records while meeting daily KPIs.

You will manage calls, test alarm systems, and log actions with relevant teams. The position requires calmness during incidents and strong knowledge of Office tools, with a view toward training and progression. On-site presence is expected at the Lurgan area.

Qualifications

• Prev. switchboard/call centre experience is desirable.
• Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
• Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.

Responsibilities

• Managing incoming and outbound calls in a timely and efficient manner.
• Placing clients sites on test for alarm systems, e.g. Fire Alarm Testing.
• Remain calm during genuine incidents, note details and email relevant people.
• Capture and log details relevant to alarms and actioned incidents in reports.
• Ensure procedures are followed and work as part of a team to meet targets.
• Carry out proactive monitoring for specific clients (camera checks, audio checks).
• Use intercoms and passwords for access control at sites.

Skills

Call centre experience

Microsoft Office

Interpersonal skills

Fast-paced environment

Teamwork

Tools

Intercoms

Access control systems

Job description

Mitie Group plc. is seeking a Control Room Operator in the United Kingdom. The role involves handling alarms, providing customer service, and maintaining accurate incident records while meeting daily KPIs.

You will manage calls, test alarm systems, and log actions with relevant teams. The position requires calmness during incidents and strong knowledge of Office tools, with a view toward training and progression. On-site presence is expected at the Lurgan area.