24/7 CCTV & Alarm Control Room Operator

Mitie Cleaning & Hygiene Services; Lurgan; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

On-site parking

Training and development

Online GP services

MiDeals discounts

Salary Finance

Mitie Stars

Job summary

Mitie is looking for a Control Room Operator to join our 24/7 surveillance team in Lurgan. You will monitor alarms and CCTV across client sites, coordinate with emergency contacts, and document incidents clearly.

Full training is provided, with a strong emphasis on accuracy and quick, calm decision-making in high-pressure situations. The role requires a 5-year checkable history, PSNI/BS5979 and BS7858 clearance, and rotating shifts including nights and weekends.

Qualifications

• Proficiency with alarm monitoring systems.
• Excellent communication skills for incident handling.
• Ability to work as part of a 24/7 surveillance team.
• Strong attention to detail and accurate reporting.
• Capable of making quick, calm decisions under pressure.

Responsibilities

• Monitor incoming alarm and CCTV signals from multiple client sites.
• Contact emergency services, keyholders, or relevant contacts on alarm events.
• Provide accurate communication and documentation of incidents.
• Document actions taken clearly and concisely.
• Follow SOPs to ensure effective response to all situations.
• Work as part of a 24/7 surveillance and response team.
• Demonstrate attention to detail and calm decision-making.

Skills

Alarm monitoring

Communication

Teamwork

Attention to detail

Calm under pressure

Job description

Mitie is looking for a Control Room Operator to join our 24/7 surveillance team in Lurgan. You will monitor alarms and CCTV across client sites, coordinate with emergency contacts, and document incidents clearly.

Full training is provided, with a strong emphasis on accuracy and quick, calm decision-making in high-pressure situations. The role requires a 5-year checkable history, PSNI/BS5979 and BS7858 clearance, and rotating shifts including nights and weekends.