24/7 Hospital Switchboard Manager

Whittington Hospital NHS Trust; Greater London; On-site; GBP 37,000 - 46,000; Full time

Job summary

A leading NHS trust in Greater London is seeking a Switchboard Manager to lead the operations of their 24/7 switchboard service. Responsibilities include managing a team of switchboard operators, ensuring high-quality service to patients and staff, and troubleshooting telecom issues. The role requires a degree or equivalent experience along with strong leadership skills and a minimum of 2 years' relevant experience. This position is crucial for maintaining smooth communications within the Trust and improving service delivery.

Qualifications

• Degree or equivalent experience in switchboard management.
• Minimum 2 years’ experience managing telecoms services.
• Experience in leadership and managing teams.

Responsibilities

• Manage the 24/7 switchboard function and associated staff.
• Monitor the operation of the switchboard service.
• Provide operational support across the organization.

Skills

Customer focused

Excellent communication skills

Good interpersonal skills

Problem solving and negotiating skills

Ability to react quickly to emergencies

Education

Degree or equivalent experience in switchboard management

Minimum 2 years' experience

Telecoms service and staff management experience

Tools

Microsoft Server Applications

Desktop Applications

Job description

A leading NHS trust in Greater London is seeking a Switchboard Manager to lead the operations of their 24/7 switchboard service. Responsibilities include managing a team of switchboard operators, ensuring high-quality service to patients and staff, and troubleshooting telecom issues. The role requires a degree or equivalent experience along with strong leadership skills and a minimum of 2 years' relevant experience. This position is crucial for maintaining smooth communications within the Trust and improving service delivery.