24/7 Control Tower Coordinator – Customer Ops & Policies

Kuehne + Nagel; Staines-upon-Thames; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading logistics company in Staines-upon-Thames is looking for someone to oversee and coordinate QuickSTAT operational activities. This role requires experience in customer service and offers opportunities to develop policies that enhance client satisfaction. You will work with the Customer Service and Sales teams, ensuring compliance with company standards. Benefits include a pension plan, employee assistance program, and wellness support, making it a rewarding opportunity in the logistics sector.

Benefits

Contributory pension plan

Employee assistance program

Route 2 Rewards scheme

Qualifications

• Experience in Customer Service is essential.
• Knowledge of freight forwarding is a plus.
• Excellent time management and problem solving skills.

Responsibilities

• Manage daily email volumes in the Control Group inbox.
• Develop customer focused operational policies.
• Monitor accuracy of reporting and database information.
• Coordinate customer service projects.

Skills

Customer Service Experience

World Geography Knowledge

Time Management

Analytical Ability

Problem Solving Skills

Job description

A leading logistics company in Staines-upon-Thames is looking for someone to oversee and coordinate QuickSTAT operational activities. This role requires experience in customer service and offers opportunities to develop policies that enhance client satisfaction. You will work with the Customer Service and Sales teams, ensuring compliance with company standards. Benefits include a pension plan, employee assistance program, and wellness support, making it a rewarding opportunity in the logistics sector.