Alarm & Incident Control Room Operator

Mitie Cleaning & Hygiene Services; Lurgan; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free on-site parking

Flexible benefits platform

Salary Finance

Virtual GP

Cycle-to-work

Job summary

Mitie Cleaning & Hygiene Services in Lurgan (Northern Ireland) is seeking a Control Room Operator to monitor alarms, answer calls and manage incident responses. You will use MS Office tools and maintain accurate incident logs while delivering strong customer service.

The role operates on a 4 on 4 off days pattern (6am–6pm) with on-site duties and opportunities for progression. A robust benefits package is offered alongside a competitive hourly rate.

Qualifications

• Previous switchboard/call centre experience is desirable
• Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
• Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
• Ability to work in a fast-paced environment.
• Ability to manage workload to meet team deadlines.
• A willingness to learn and develop and show high level of commitment and professionalism.

Responsibilities

• Responding to alarms in a timely and accurate manner.
• Customer service and good knowledge of Microsoft applications.
• Hit Daily KPIs.
• Individual KPIs.
• Incident reporting on alarms.

Skills

Switchboard experience

MS Office

Interpersonal skills

Fast-paced

Time management

Learning & development

Job description

Mitie Cleaning & Hygiene Services in Lurgan (Northern Ireland) is seeking a Control Room Operator to monitor alarms, answer calls and manage incident responses. You will use MS Office tools and maintain accurate incident logs while delivering strong customer service.

The role operates on a 4 on 4 off days pattern (6am–6pm) with on-site duties and opportunities for progression. A robust benefits package is offered alongside a competitive hourly rate.