24/7 Alarm & CCTV Operator — Emergency Response

Mitie; Craigavon; On-site; GBP 22,000 - 26,000; Full time

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Job summary

Mitie in Craigavon is seeking an Alarm Receiving Centre (ARC) Operator to join a friendly, supportive team. The role involves monitoring alarm and CCTV signals, contacting emergency services, and ensuring clear communication across client sites.

The position follows an alternating Saturday/Sunday pattern from 6am to 6pm, with a view to providing 24/7 surveillance. Applicants should have a 5-year checkable history and be prepared for PSNI checks plus BS5979/BS7858 screening.

Qualifications

• Must have a 5-year checkable history.
• Must pass PSNI check and BS5979/BS7858 screening.
• Ability to work rotating shifts including nights and weekends.
• Background in security, customer service, or emergency response preferred but not essential.
• Full training provided.

Responsibilities

• Monitor incoming alarm and CCTV signals from client sites.
• Contact emergency services, keyholders, or relevant contacts during alarm activations.
• Provide accurate communication.
• Document incidents and actions clearly and concisely.
• Follow standard operating procedures to ensure effective response.
• Work as part of a team to maintain 24/7 surveillance and response capabilities.
• Demonstrate attention to detail, quick decision-making, and calm under pressure.

Job description

Mitie in Craigavon is seeking an Alarm Receiving Centre (ARC) Operator to join a friendly, supportive team. The role involves monitoring alarm and CCTV signals, contacting emergency services, and ensuring clear communication across client sites.

The position follows an alternating Saturday/Sunday pattern from 6am to 6pm, with a view to providing 24/7 surveillance. Applicants should have a 5-year checkable history and be prepared for PSNI checks plus BS5979/BS7858 screening.