Control Room Operator - Weekends

Mitie Group plc.; Lurgan; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

On-site parking

Online GP services

Share options

Retailer discounts

Training and progression

Job summary

Mitie Group plc. is hiring an Alarm Receiving Centre Operator in Lurgan. You will monitor incoming alarm and CCTV signals across client sites, contact emergency services and keyholders, and document incidents clearly.

The role requires rotating shifts including nights and weekends, and a 5-year checkable history. Full training will be provided. The position offers a competitive salary (£13.45 p/h), 24/7 surveillance capability, on-site parking, and access to benefits such as online GP services,

Qualifications

• Experience with alarm monitoring systems and CCTV
• Ability to follow standard operating procedures
• Strong communication and teamwork skills

Responsibilities

• Monitor incoming alarm and CCTV signals from client sites
• Contact emergency services, keyholders, or contacts on alarm activation
• Provide accurate communication and document incidents clearly
• Follow SOPs to ensure effective response
• Work as part of a 24/7 surveillance team
• Demonstrate attention to detail and calm decision-making under pressure

Skills

Alarm monitoring

Security protocols

Communication skills

Teamwork

Calm under pressure

Attention to detail

Job description

Job Title: Control Room Operator

Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY

Pay Rate: £13.45 p/h

Shift Pattern: Alternating Saturday/Sunday cover 6am-6pm

What is in it for you?

A competitive salary

A friendly and supportive team

Training, career development & progression

Overtime opportunities

A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.

Free on-site parking

Main Duties:

As an Alarm Receiving Centre (ARC) Operator within MITIE, your responsibilities will include:

• Monitoring incoming alarm and CCTV signals from multiple client sites.
• Contacting emergency services, keyholders, or relevant contacts in the event of an alarm activation.
• Providing accurate communication.
• Documenting all incidents and actions taken in a clear and concise manner.
• Following standard operating procedures and guidelines to ensure effective response to all situations.
• Working effectively as part of a team to maintain 24/7 surveillance and response capabilities.
• Demonstrating strong attention to detail, quick decision-making skills, and the ability to remain calm under pressure.

Requirements for this role typically include proficiency in using alarm monitoring systems, excellent communication skills, the ability to work rotating shifts including nights and weekends, and a background check for security clearance. A background in security, customer service, or emergency response is often preferred but not essential as full training will be provided.

Essential

Applicants must have a 5-year checkable history.

You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.