24/7 Call Handler & Dispatcher — Flexible Hours

East of England Ambulance Service NHS Trust; Norwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A regional ambulance service in the United Kingdom is seeking dynamic individuals for the role of Call Handler/Dispatcher. The position requires ensuring accurate message dispatching, responding to operational calls with high accuracy, and liaising with healthcare professionals and the public. Flexibility is essential as the role operates 24/7, including weekends and holidays. We encourage under-represented groups to apply, and we support diverse working arrangements to help balance personal and professional commitments.

Qualifications

• High level of accuracy required for dispatching messages and answering calls.
• Ability to assist callers using software/triaging tools.
• Experience interacting with healthcare professionals and emergency services.

Responsibilities

• Ensure accurate message dispatching to relevant contracts.
• Answer operational calls in the contact centre.
• Interact with public and healthcare professionals.

Job description

A regional ambulance service in the United Kingdom is seeking dynamic individuals for the role of Call Handler/Dispatcher. The position requires ensuring accurate message dispatching, responding to operational calls with high accuracy, and liaising with healthcare professionals and the public. Flexibility is essential as the role operates 24/7, including weekends and holidays. We encourage under-represented groups to apply, and we support diverse working arrangements to help balance personal and professional commitments.