24/7 CCTV & Alarm Monitoring Operator

Arc-Monitoring; Filton; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

33 days holiday pro-rata

Holiday pay on holidays

Loyalty bonuses

Arrest bonus

Health cover

Physiotherapy

Virtual GP

Employee discounts

Job summary

Arc Monitoring operates a 24/7 CCTV and alarm monitoring service from a busy control room in Filton, Bristol. We are recruiting CCTV & Alarm Monitoring Operators to monitor live feeds, respond to alarms, and liaise with clients and security partners.

The role emphasises accuracy, attention to detail, and a professional telephone manner. Successful candidates will undergo security vetting and training, with company-funded SIA CCTV Operator training if needed, and will work in shifts including

Qualifications

• Excellent verbal communication and customer service skills.
• Strong attention to detail with the ability to identify unusual or suspicious activity.
• Ability to multitask in a fast-paced environment.
• A reliable team player committed to supporting colleagues and delivering high standards.
• Flexible approach to working hours, including nights and weekends.
• Previous experience in call handling, control room operations, or security monitoring.
• SIA CCTV licence (or willingness to complete the qualification funded by the company).

Responsibilities

• Monitor CCTV feeds for suspicious or criminal activity and respond accordingly.
• Handle incoming and outgoing calls, liaising with clients, customers, and security companies.
• Respond to alarm activations and follow designated escalation protocols.
• Accurately document incidents and prepare concise incident reports.
• Maintain and update client information and event logs in the monitoring system.
• Collaborate effectively with team members to ensure smooth shift transitions and overall service continuity.

Skills

Verbal communication

Attention to detail

Multitasking

Team player

Flexibility

Job description

Arc Monitoring operates a 24/7 CCTV and alarm monitoring service from a busy control room in Filton, Bristol. We are recruiting CCTV & Alarm Monitoring Operators to monitor live feeds, respond to alarms, and liaise with clients and security partners.

The role emphasises accuracy, attention to detail, and a professional telephone manner. Successful candidates will undergo security vetting and training, with company-funded SIA CCTV Operator training if needed, and will work in shifts including