Clerical Officer

NHS National Services Scotland; East Kilbride; On-site; GBP 10,000 - 40,000; Part time

Job summary

A national healthcare service provider is seeking a part-time Patient Administration Assistant in East Kilbride. This role involves supporting patient administration within the Health Records Department, ensuring smooth patient journeys both inpatient and outpatient. Candidates should possess customer care skills, computer literacy, and knowledge of health records. This is a permanent part-time position offering 22 hours per week, with essential benefits such as annual leave and pension scheme membership.

Benefits

A minimum of 27 days annual leave

Membership of NHS Pension Scheme

Paid sick leave

Occupational health services

Qualifications

• Educated to standard grade.
• Knowledge of health records through 2 years experience.
• Knowledge of Confidentiality and Data Protection.

Responsibilities

• Provide patient administration service in Health Records.
• Support patient’s journey through hospital care.
• Ensure effective communication with patients and staff.

Skills

Customer care skills

Computer literate

Interpersonal skills

Knowledge of health records

Ability to work as part of a team

Education

Educated to standard grade

SVQ level 2 or equivalent

Job description

The Role

To provide a patient administration service within the Health Records Department, which administratively underpins the patient’s journey to and through the hospital, both inpatient and outpatient care, to meet the needs of patients and health care professionals.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we'll need you to bring

• Educated to standard grade.
• Knowledge of health records gained through 2 years experience and/or qualification at SVQ level 2, ECDL or equivalent.
• Customer care skills.
• Computer literate and keyboard skills.
• Experience in multi tasking.
• Knowledge of Confidentiality and Data Protection.
• Knowledge of handling and moving skills.
• Ability to work as part of a team and on own initiative (working alone).
• Good interpersonal skills including an ability to communicate effectively with patients and staff at all levels.

Contract type

Permanent

Part Time

22 Hours

Please note this is a part time post and the salary for this position will be pro‑rate.

Location and Working Pattern

This role will be based in Medical Records Department within University Hospital Hairmyres.

The working pattern for this role is Day shift, Monday to Friday.

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out characterised?

If you’re looking to find out more, then we would love to hear from you!

Please contact Yvonne Tennant, Health Records Manager on [e-mail]

For enquiries regarding the application form or recruitment process, please contact Adam Thomson, Recruitment Administrator on [e-mail]

(Please remember to include the job title and reference number in your email)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Spea improvements: include bullet list of benefits.

• A minimum of 27 days annual leave increasing with length of service
• A minimum of 8 days of public holidays
• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work‑life Balance policies and procedures

NHS Lanarkshire has a range of support services on topics that can impact both your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for further information on the recruitment process, organisation, or the services we provide, please refer to our information pack or our recruitment webpage.

Additional Information for Applicants

• Posts close at midnight on the indicated date. However, if there is a high level of interest in this position, we may close the advertκύ when sufficient applications are received. Please complete and submit your application early.
• For help to complete an application on Jobtrain pleaseße follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• Please check your e‑mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
• We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain.
• Once you have submitted COVID application form you will be unable to make any amendments.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop and succeed based on their skills, knowledge and talent—regardless of race, disability, gender, sexual orientation or care experience* or any other dimension that can be used to differentiate people from one another.

* Caring‑experienced applicants include those who have lived with foster parents, kinship carers or in residential or secure children’s settings.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third‑party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the process.

Right to Work within the UK

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or მან job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.

Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.

Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.