1st Line Support Engineer

Spiral Solutions Recruitment Ltd; Waterlooville; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking an experienced 1st Line Engineer to join the helpdesk team. This role is crucial as the first point of contact for all technical issues, requiring excellent communication and prioritising skills. Responsibilities include diagnosing software bugs and system failures, maintaining communication with clients, and providing updates regarding issue resolution. The position offers hybrid working and great benefits including private medical cover.

Benefits

Private medical cover

Hybrid working environment

Great benefits

Qualifications

• Experience in diagnosing and troubleshooting software bugs and system failures.
• Ability to prioritise incidents based on customer impact and urgency.
• Maintaining effective communication with users throughout the triage process.

Responsibilities

• Serve as the first point of contact for all technical issues.
• Perform initial diagnosis and troubleshooting of issues.
• Provide status updates and expected timelines for issue resolution.

Skills

Excellent communication skills

Prioritising skills

Job description

I am working with an amazing MSP with a brilliant track record of delivering exceptional results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support.

I am looking for an experienced and dynamic 1st Line Engineer to join the helpdesk team, this role serves as the 1st point of contact for all technical issues so excellent communication and prioritising skills are essential.

Your key responsibilities will be to perform initial diagnosis and troubleshooting of software bugs and system failures. Prioritise incidents based on customer impact and urgency. Maintain communication with the reporting party throughout the triage process, providing status updates and expected timelines for resolution.

On offer is Hybrid working in a lovely environment, great benefits including private medical cover and a chance to be part of an amazing organisation.

For more details click apply now!