1St Line Support Engineer

VIQU IT; Liverpool City Region; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A top accountancy firm in Liverpool is seeking a 1st Line Support contractor to join their client-facing Service Desk. The ideal candidate will have strong IT support experience in a Microsoft environment and excellent customer service skills. This is a hybrid role, requiring one day per week onsite, and offers a contract duration of 6 months with a daily rate between £130 and £145.

Benefits

Referral bonus up to £1,000

Hybrid working model

Qualifications

• Solid previous experience in IT Support within a Microsoft environment.
• Strong communication skills and focus on customer service.
• Experience supporting client-facing software beneficial.

Responsibilities

• Manage and escalate support tickets for 3rd party software.
• Handle 1st Line tickets coming onto the helpdesk.
• Triaging tickets and escalating as necessary.

Skills

SharePoint

Windows 10

Office 365

Active Directory

Azure

Tools

ServiceNow

Job description

Overview

VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk.

The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service.

Responsibilities

• Manage and escalate support tickets for 3rd party software, as well as handling 1st Line tickets coming onto the helpdesk.
• Work with external clients as the end user; communication skills and a focus on customer service are paramount.
• Triaging tickets and escalating to relevant teams where necessary.
• Using ServiceNow ticketing system.
• Experience supporting client facing software would be beneficial.

Skills & Technologies

• SharePoint
• Windows 10
• Office 365
• Active Directory
• Azure

Role Details

• Job role: 1st Line Support
• Job type: Contract
• Duration: 6 months' contract with view to extend
• Rate: £130 - £145 per day
• IR35 status: Inside IR35
• Location: Hybrid, one day per week in Liverpool

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).

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