1st Line Support Engineer

Randstad Sourceright; East Midlands; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading recruitment service provider in East Midlands is seeking a proactive 1st Line Support Engineer to enhance their Traffic Enforcement team. The role involves providing first-line support, fault finding, and system monitoring, ensuring optimal operation of digital solutions. Candidates should possess strong customer resolution skills and a readiness to learn new technologies. This position is office-based with potential for hybrid working in the future.

Qualifications

• Strong customer resolution experience is essential.
• Excellent communication skills are required.
• Willingness to learn new technology is necessary.

Responsibilities

• Provide telephone support and first-line fault finding.
• Utilize the InView Fault Management system for issues.
• Generate and analyze system performance reports.

Skills

Strong customer resolution experience

Excellent communication skills

An open mind and willingness to learn new technology

Tools

InView Fault Management system

MS Office

Job description

Job title : 1st Line Support Engineer

Location : Leicester (office based)

Contract length : 6 months

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are seeking a dedicated and proactive 1st Line Support Engineer to join our Traffic Enforcement team. This role is crucial in ensuring the efficient running of all hardware, software, and services related to the Digital Enforcement Solution. You will be a key part of a team responsible for manual monitoring, first-line fault finding and investigations, contributing to the smooth operation of systems.

Provide telephone support, first-line fault finding and investigations

Utilize the InView Fault Management system to record issues and provide updates to affected clients

Generate and analyze system performance reports to proactively identify issues and opportunities for system optimization

Undertake appropriate training for equipment and systems as and when necessary, including formal and on-the-job training

Work closely with the team in an office-based environment (with potential for hybrid working further down the line)

What we’re looking for

Essential

• Strong customer resolution experience
• Excellent communication skills
• An open mind and willingness to learn new technology

Desirable

• Experience with fault management
• Some SQL script knowledge
• Knowledge of IT Hardware
• Experience with building and repairing computers
• Proficiency in MS Office and remote access tools