1st Line IT Support Analyst — Microsoft Cloud MSP

Chalkline; City Of London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

Bupa Cash plan with EAP support after

4% Pension contribution (matched by

Stock options after 1 year of service

Private Health Insurance after 2 years

Job summary

Chalkline, an MS Solutions partner, is seeking a 1st Line Technical Support Analyst to join the Managed Services team in Borehamwood. The role offers UK-based office work with occasional client-site travel and exposure to the latest Microsoft technologies.

Ideal candidates have 2–3 years in IT support, strong customer service, and a drive to expand technical expertise across Microsoft 365, Azure, and Windows Server environments. Excellent benefits accompany a permanent, full-time position.

Qualifications

• 2–3 years' experience in IT support, service desk or MSP.
• Strong customer service and communication skills.
• Passion for technology and continuous learning.
• Excellent troubleshooting and problem-solving abilities.
• Full UK driving licence preferred.

Responsibilities

• Provide 1st line technical support to a range of clients.
• Diagnose and resolve hardware, software, network and cloud issues.
• Support Microsoft 365 environments and cloud infrastructure.
• Assist with IT projects, deployments and system upgrades.
• Manage user accounts, permissions and security policies.
• Escalate complex issues when needed.
• Document support tickets and solutions accurately.

Skills

Customer service

Communication skills

Troubleshooting

IT support

Microsoft 365

Microsoft Intune

Microsoft Azure

Windows Server 2022/2025

Active Directory

Networking basics (TCP/IP, DNS, DHCP)

Tools

Barracuda

Mimecast

SonicWall

UniFi

HPE Aruba Networking

Job description

Chalkline, an MS Solutions partner, is seeking a 1st Line Technical Support Analyst to join the Managed Services team in Borehamwood. The role offers UK-based office work with occasional client-site travel and exposure to the latest Microsoft technologies.

Ideal candidates have 2–3 years in IT support, strong customer service, and a drive to expand technical expertise across Microsoft 365, Azure, and Windows Server environments. Excellent benefits accompany a permanent, full-time position.