IT Support Technician (1st/2nd Line) – MSP & Cloud Skills

Placr Recruitment; Aldershot; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Private medical insurance

Company pension

Free on-site parking

Training and development opportunities

Exposure to cloud tech

Job summary

Placr Recruitment is seeking an IT Support Technician to join a growing managed IT services provider. You will handle 1st and 2nd line support, troubleshoot Windows and connectivity issues, and assist with Microsoft 365 applications while delivering excellent customer service.

The role is based in North East Hampshire with office-based duties and some client-site visits. Youdont need to know everything on day one, but you should have IT support experience, strong communication skills and drive

Qualifications

• Experience in an IT support, helpdesk or service desk role.
• A practical approach to troubleshooting and a genuine interest in technology.
• Clear communication, patience and strong customer service skills.
• The ability to manage competing requests without losing your cool.
• A full UK driving licence for occasional customer visits.

Responsibilities

• Providing 1st and 2nd line support by phone, through the service desk and occasionally at customer sites.
• Troubleshooting Windows, hardware, software and connectivity issues.
• Supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
• Helping with user accounts, permissions, passwords and multi-factor authentication.
• Keeping tickets updated and customers informed.
• Getting involved in customer onboarding, device setup and technical projects.

Skills

IT support

Customer service

Communication

Problem solving

Driving licence

Tools

Microsoft 365

Windows

Teams

Job description

Placr Recruitment is seeking an IT Support Technician to join a growing managed IT services provider. You will handle 1st and 2nd line support, troubleshoot Windows and connectivity issues, and assist with Microsoft 365 applications while delivering excellent customer service.

The role is based in North East Hampshire with office-based duties and some client-site visits. Youdont need to know everything on day one, but you should have IT support experience, strong communication skills and drive