1st Line Technical Support Analyst

Chalkline; Borehamwood; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

Bupa Cash plan with EAP support

4% Pension contribution

Stock options after 1 year

Private Health Insurance after 2 years

Job summary

Chalkline is seeking a motivated 1st Line Technical Support Analyst to join our Borehamwood team. You’ll provide frontline IT support to a diverse client base, troubleshooting hardware, software, network, and cloud issues, and supporting Microsoft 365 environments and cloud infrastructure.

With 2–3 years’ experience in IT support, you’ll be comfortable communicating with clients, documenting solutions, and escalating complex issues when needed.

Qualifications

• 2–3 years or more in IT support, service desk or MSP environment.
• Experience in Microsoft 365 and cloud technologies preferred.
• Strong customer service and communication abilities.
• Troubleshooting hardware, software, network, and cloud issues.

Responsibilities

• Provide first-line technical support to clients.
• Diagnose and resolve hardware, software, network, and cloud issues.
• Support Microsoft 365 environments and cloud infrastructure.
• Assist with IT deployments and system upgrades.
• Manage user accounts, permissions, and security policies.
• Escalate complex issues when required.
• Deliver excellent customer service and maintain client relationships.
• Document support tickets and solutions accurately.

Skills

IT support experience

Customer service

Communication skills

Troubleshooting

Continuous learning

Tools

Microsoft 365

Microsoft Azure

Microsoft Intune

Windows Server 2022/2025

Active Directory

Barracuda

Mimecast

SonicWall

UniFi Networking

HPE Aruba Networking

Job description

1st Line Technical Support Analyst

Location: Office based, Borehamwood, WD6 1JD
Salary: Competitive, DOE + Excellent Benefits!
Contract: Full time, Permanent

Benefits:

• 20 days holiday plus bank holidays
• Bupa Cash plan with EAP support after 1 month service
• 4% Pension contribution (matched by employee)
• Stock options after 1 years service
• Private Health Insurance after 2 years service

Ready to take the next step in your IT career

At Chalkline, we re more than just a Microsoft Solutions Partner we re a people-first business!

We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we re proud to deliver technical excellence and outstanding service to every client.

Our commitment didn t stop at our customers. We re just as focused on our team!

Due to continued business growth and expansion, we are looking for a driven and enthusiastic 1st Line Technical Support Analyst to join our growing Managed Services team in Borehamwood.

This is an excellent opportunity for an ambitious IT support professional with 2 - 3 years' experience who is looking to broaden their technical expertise, work with the latest Microsoft technologies, and play a key role in supporting a diverse client base.

Working as part of our Managed Services team, you will provide technical support, troubleshooting, and project assistance across a wide range of technologies, helping our clients maximise the performance, security, and reliability of their IT infrastructure.

What You'll Be Doing

• Providing 1st line technical support to a wide range of clients.
• Diagnosing and resolving hardware, software, network, and cloud-related issues.
• Supporting Microsoft 365 environments and cloud infrastructure.
• Assisting with IT projects, deployments, and system upgrades.
• Managing user accounts, permissions, and security policies.
• Escalating complex technical issues where required.
• Delivering exceptional customer service and maintaining strong client relationships.
• Documenting support tickets and technical solutions accurately.

While most of your work will be based from our Borehamwood Head Office, there may be occasional travel to client sites when required.

Technologies You'll Work With

You will gain hands-on experience supporting: Microsoft 365, Microsoft Azure, Microsoft Intune, Windows Server 2022 & 2025, Active Directory, Security Platforms (Barracuda & Mimecast), SonicWall Firewalls, UniFi Networks, HPE Aruba Networking Solutions, Cloud Infrastructure & Managed IT Services

What We're Looking For

Essential:

• 2-3 years' experience within an IT Support, Service Desk, or MSP environment.
• Strong customer service and communication skills.
• A passion for technology and continuous learning.
• Excellent troubleshooting and problem-solving abilities.
• Full UK driving licence preferred.
• Technical Knowledge In:
• Microsoft 365
• Microsoft Intune
• Microsoft Azure
• Windows Server 2022 / 2025
• Active Directory
• Windows networking fundamentals including TCP/IP, DNS and DHCP
• Basic routing, switching and firewall administration

Why Join Us

• Join a growing and ambitious Managed Services team.
• Work with modern Microsoft cloud technologies.
• Exposure to a wide variety of IT environments and projects.
• Ongoing training and career development opportunities.
• Supportive team environment with opportunities to progress.
• Be part of an organisation investing heavily in technology and innovation.