Cloud IT Support Analyst (1st/2nd Line) | MSP

Elevate Cloud; Chippenham; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Company pension

On-site parking

Team events

Job summary

Elevate Cloud is seeking a Support Analyst to join our Technical Services team in a fast-paced MSP environment. You will deliver first and second-line support, troubleshoot Windows and Microsoft 365 issues, and help keep our customers online and productive.

Ideal candidates have MSP experience, good communication skills, and a proactive approach to problem-solving. The role offers training, career progression, and a collaborative team culture at Elevate Cloud.

Qualifications

• Strong customer service and communication skills are essential.

Responsibilities

• Provide first and second-line technical support to customers.

Skills

Customer service

Troubleshooting

Windows OS

Microsoft 365

Networking basics

RMM tools

MSP experience

M365 administration

Cyber security basics

VoIP / telephony

IT qualifications

Job description

Elevate Cloud is seeking a Support Analyst to join our Technical Services team in a fast-paced MSP environment. You will deliver first and second-line support, troubleshoot Windows and Microsoft 365 issues, and help keep our customers online and productive.

Ideal candidates have MSP experience, good communication skills, and a proactive approach to problem-solving. The role offers training, career progression, and a collaborative team culture at Elevate Cloud.