Business Improvement Support Officer

Ministry of Justice; United Kingdom; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A government agency in the United Kingdom seeks a Business Improvement Support Officer to assist in delivering change initiatives aimed at enhancing operational efficiency. The successful candidate will support the Case Management Improvement Team by contributing to specific improvement projects, tracking progress, and optimizing client service interactions. The role offers a permanent contract with a salary range of £29,303 to £31,061 and supports hybrid working models.

Qualifications

• Experience in business improvement initiatives.
• Ability to support operational efficiency projects.
• Strong communication and stakeholder management skills.

Responsibilities

• Support specific improvement work for operational efficiency.
• Track plans and benefits of changes.
• Reduce processing times for clients.
• Enhance interactions with providers and stakeholders.

Job description

Job Title & Grade

Business Improvement Support Officer - EO

Contract Type

Permanent

Salary range (depending on location)

National – £29,303 to £31,061

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

Location

National (Excluding London, Brighton and Cambridge)

Directorate

Case Management

Team

Case Management Improvement Team (CMIT)

Working Pattern

The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.

If you are applying for a part-time role, please note that in order to meet business demands we need cover for a minimum of 29.36 hours and to cover 4 days of the week.

Legal and Age Requirements

To meet legal requirements, if you are between the ages 16‑18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.

Reporting to

Senior Business Improvement Manager

About the Legal Aid Agency

The Legal Aid Agency is an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales. Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

Case Management

The Case Management team is central to the Agency; it is responsible for handling legal aid applications, processing case payments and dealing with correspondence and enquiries received in both Civil and Criminal Legal aid matters. Our dedicated staff ensure that 600,000 new clients access justice each year, while ensuring that legal aid lawyers are paid fairly. We support all staff in our work, recognising success and promoting a positive and healthy work‑life balance. We have a culture where new ideas are encouraged and appreciated.

Case Management Improvement Team (CMIT)

The CMIT is centred on delivering change and improvement across Case Management and the wider LAA. We strive to improve the services delivered by the LAA by improving the relationship we have with providers, reducing operating costs through more efficient ways of working and seeking out opportunities to deliver our services in more modern ways. The CMIT is LAA wide with staff in almost all of our locations.

Job Summary

The job holder will be expected to support the work of CMIT and the business improvement managers in delivering change and improvement initiatives with a particular focus on:

• Support specific improvement work, contributing to the department becoming more efficient and effective across operational work streams, including supporting our agency-wide AI strategy by providing improvement support across a range of innovative work streams.
• Ensuring plans, activity and change benefits are tracked and understood.
• Working to reduce the overall end-to-end processing times for clients and providers and improving customer service.
• Supporting how the CMIT and LAA interact with providers and other stakeholders.