12872 - Change Officer - London (3-year fixed term role)

Ministry of Justice; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A governmental body in the UK is looking for a Change Officer to oversee delivery within Prison and Probation teams. The role focuses on managing local and national change initiatives, requiring collaboration and effective stakeholder engagement. Change Officers will use digital tools for tracking progress and will need to engage with various stakeholders while upholding civil service values. This unique position requires a proactive approach and strong communication skills.

Qualifications

• Strong communication skills to engage with stakeholders.
• Ability to work collaboratively within teams.
• Experience in change management practices.

Responsibilities

• Collaborate with colleagues to deliver change projects.
• Build and maintain relationships with stakeholders.
• Engage in quality assurance and peer reviews.

Job description

PS Probation Band 4 - Change Officer- London (3-year fixed term role)

We are recruiting for 4 Change Officers, 2 will focus on London Prison and Probation Change and 2 will focus on NSD and CAS. For the London role you will be required to attend the office a minimum of one day a week but more frequently as and when projects require. For the NSD and CAS role you will be required to travel to London one day a week and potentially Nationally depending on stakeholder needs. Successful candidates can choose to receive London weighting but will be required to attend a London office 3 days a week alternatively you can base yourself outside of London and not receive London weighting.

At interview candidates will be asked to provide their preference. Successful candidates will be allocated roles depending on their score and geographical location.

Please note whilst examples given in the Job Role document relate to our existing work with Prisons and Probation, similar work will be required to support CAS and NSD.

The London Change Delivery Team currently support Prisons and Probation. We will provide strategic and operational support to both the Community Accommodation Services (CAS) and the National Security Directorate (NSD), enabling effective transformation and delivery across two of HMPPS’s most critical public protection functions.

CAS comprises a three-tiered temporary accommodation model designed to support individuals transitioning from custody to the community. CAS1, known as Approved Premises (AP), accommodates higher-risk offenders and operates with a strong public protection focus. These 104 APs across England and Wales are gender-specific, staffed 24/7, and maintain active links with MAPPA. CAS2, delivered nationally by Nacro, supports low to medium-risk individuals on bail or Home Detention Curfew, with capacity expanding to 1,350 places. CAS3 offers up to 12 weeks of basic accommodation for prison leavers at risk of homelessness and is locally delivered with central oversight from the Rehabilitation & Change Directorate.

NSD is a specialist probation division managing the most high‑risk, complex, and high‑profile offenders in the community. Operating across five geographical units and one national operational unit, NSD oversees National Security Units (NSUs) responsible for cases outside regional probation structures. Led by Heads of National Security Units (HoNSUs), NSD delivers enhanced national standards for managing terrorist offenders, serious organised crime nominals, and other critical public protection cases.

The Change Delivery Team will ensure alignment of strategic priorities, support implementation of national change directives, enhance delivery of local/directorate based changes and facilitate collaboration across all geographical probation directorates and Prison Groups. By embedding robust change management practices, the team will enhance service delivery, improve outcomes for individuals under supervision, staff.

If you would like further information about this role please either contact Helen Boswell or join the following briefing at 10am on 18th December Change Officer Briefing 18th December 10am. Please copy the meeting link and add it to your calendar if you wish to attend.

Job Summary

The Change Officer role is an integral role within both Area and National Change Delivery teams which work across Prison and Probation. Change Officers are expected to work directly to either Area Change Managers, or in the case of the National Directorates, to the National Head of Change delivery. This role is pivotal in overseeing, and in the delivery of, both local and nationally identified change initiatives. Change Officers will work across a number of prisons or probation establishments and may be identified as the lead (main point of contact) for a specific prison establishment or geographical area. Change Officers will be expected to use digital systems and tools (such as Gateway Management System, GMS, and Project for the Web, PftW) to appropriately tier, record and track change management activity and identify progress against articulated success metrics.

Key Responsibilities

• Team Role: Work collaboratively with colleagues to deliver change and provide oversight of change projects they are actively supporting or leading on. They will engage in quality assurance and peer review of projects. Seek opportunities for professional development where appropriate. Uphold civil service values and model principles of equality, diversity, inclusion, and belonging across the team.
• Stakeholder Engagement: Building and maintaining effective working relationships with regional, or national, change agent stakeholders across prisons and probations. This may include colleagues from within the Change Directorate but will also include staff such as Business Managers, Heads of Business Assurance etc. Support the development and execution of effective communication strategies for the change projects as required. Attending and presenting at local/group/regional/ national meetings, including governance boards and stakeholder groups as required.