11854 - Administrative Officer - Wolverhampton

Ministry of Justice; Wolverhampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A public service organization in Wolverhampton seeks an Admin Officer to provide essential administrative support to the family justice system. The role involves assisting in court hearings, managing digital files, and offering exceptional customer service to users. Strong communication skills and attention to detail are crucial. Full-time working hours are 37 per week, with part-time options considered.

Qualifications

• Previous experience in an administrative role is preferred.
• Ability to handle sensitive information with empathy.
• Experience in customer service is beneficial.

Responsibilities

• Manage digital files for family hearings.
• Assist judiciary with remote hearings and drafts.
• Handle queries from court users empathetically.
• Perform various administrative tasks for hearings.
• Support teams to progress cases in the court system.

Skills

Friendly and approachable manner

Excellent attention to detail

Good written and verbal communication skills

Proactive customer support

Time management and multi-tasking

Ability to adapt to various software

Job description

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

The family justice system exists to help families resolve disputes arising in respect of family matters quickly and with the minimum of disruption to those involved. The disputes that come before Family courts often involve very difficult circumstances and can touch on almost every aspect of family life.

• Management of digital files in preparation for family hearings, often involving sensitive and challenging cases.
• Assist the judiciary in their remote hearings, including drafting of orders made in court.
• Handle queries from court users via post, email, telephone and face‑to‑face with empathy and understanding.
• Undertake a variety of administrative tasks to ensure the smooth running of family hearings.
• Assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.

Your skills and experience

• Friendly and approachable manner.
• Excellent attention to detail.
• Good written and verbal communication skills.
• Desire to deliver proactive and effective support to customers by phone and email.
• Skilled in organising your time, prioritising efficiently, able to multi‑task and adapt to using various software packages.
• Enjoy working in a busy environment and helping court users navigate the justice system.

Please refer to the job description attachment for more information.

Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Further details

• These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
• Standard full time working hours are 37 hours per week.
• HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment.
• All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
• Applications for part‑time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 5 days.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Location

These posts are based at Wolverhampton Combined Court, Pipers Row, Wolverhampton, WV1 3LQ.