Responsable Formation à France

Do you enjoy finding new ways to engage and enliven a community?

Practice Support Managers in DWP Digital are responsible for supporting and building capability within their Practice communities. They work closely with the Head of Practice, Director with Accountability for a Practice and Heads of Role to co-ordinate recruitment, deploy members to assignments, identify suitable learning & development opportunities, support the organisation of practice events and in developing their Practice frameworks and plans, including measurable outcomes.

A Lead Digital Practice Support Manager will manage the day-to-day operation of the team in the development and running of an effective support framework for a Community of Practice.

They will be responsible for the enablement and execution of the Practice plan on behalf of the Head of Practice, supporting the Head of Practice and Heads of Role to deliver their accountabilities to a community of over 1800 engineers across Digital Group. This includes working alongside, collaborating with and influencing stakeholders at senior levels across the organisation on a daily basis in order to build key strategic relationships.

As a Lead Digital Practice Support Manager, you will:

• Work closely with our Heads of Role (HoR), Head of Practice (HoP) and senior stakeholders to provide advice and suggest courses of action to support the implementation of community engagement programs.
• Contribute to the development of strategy and business needs in the Practice plan including ownership of deliverables and ensuring outcomes.
• Lead teams, building capabilities, harnessing opportunities, to ensure that services are maintained to Departmental standards.
• Show Leadership skills and undertake day-to-day line management activities.
• Work closely with the Head of Role for Practice Support and the Capacity and Capability Delivery Assurance Team, sharing knowledge, information, and guidance and contributing to improving the level of consistency and standardisation in the operation of practice support.
• Manage escalations, identifying problems and choose from a range of potential solutions where the objective is still reasonably clear.
• Identify and implement key performance metrics to drive continuous improvement to practice maturity.
• Manage delivery of ad-hoc tasks that are relevant to the specific Practice.
• Plan and manage end-to-end delivery of Practice events, including cross-government events.
• Continuously improve the comms and engagement offerings, leveraging your network of contacts internally and externally to learn from/adopt best practice. Develop new ways to engage and enliven the community, promoting these with enthusiasm and create engaging content to publish on existing communication channels.
• Develop and manage the processes and guidance that support the design and delivery of appropriate communications and frameworks.
• Develop, manage and co-ordinate the delivery of complex, multi-strand communication plans ensuring effective embedding of key messages across the community.
• Be an active member of the Digital Practice Support Community, driving and leading opportunities to share knowledge, good practice and develop a strong community presence.