Virtual Trip Coordinator

HB Travels; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A travel services agency is seeking a Virtual Trip Coordinator to assist clients in planning and organizing travel experiences. In this fully remote role, you will help travelers with inquiries, manage bookings, and provide essential travel information. We're looking for candidates with strong communication skills, a passion for travel, and prior customer service experience. Training and support will be provided to ensure your success in delivering exceptional travel experiences.

Prestations

Fully remote role

Travel perks and discounts

Training and ongoing support

Team-oriented community

Qualifications

• Excellent communication skills are essential for assisting clients.
• Customer service experience in travel, tourism, or hospitality is a plus.
• Organizational skills and attention to detail are crucial.

Responsabilités

• Assist clients with travel questions via email and phone.
• Coordinate various travel components like flights and accommodations.
• Provide up-to-date information about travel requirements.
• Manage booking updates and special requests efficiently.
• Follow up with clients for confirmation and feedback.

Connaissances

Excellent written and verbal communication skills

Customer service experience

Strong organizational skills

Ability to learn new systems quickly

Passion for travel

Description du poste

Description de poste

About the Role

We are looking for a Virtual Trip Coordinator to assist clients in planning and organizing their travel experiences from start to finish. In this role, you will help travelers explore options, understand requirements, and navigate every step of the booking process. You’ll ensure a smooth, enjoyable planning experience by providing timely support, accurate information, and attentive customer care.

At HBTravels Agency USA, we are dedicated to delivering personalized, reliable travel services to clients across the United States.

Key Responsibilities

• Assist clients through email, phone, and messaging platforms with questions about destinations, pricing, and travel options.
• Coordinate travel components such as flights, accommodations, cruises, tours, and transportation.
• Provide up‑to‑date information on travel requirements, documentation, and agency procedures.
• Manage booking updates, special requests, and cancellations as needed.
• Maintain accurate client information and follow up before and after travel for confirmation and feedback.
• Address concerns professionally, with empathy and a solutions‑focused mindset.

Benefits

• Fully remote role – work from anywhere with flexible scheduling.
• Travel perks and access to industry‑only discounts.
• Training and ongoing support to help you grow as a travel professional.
• A positive, team‑oriented community focused on creating exceptional travel experiences.

What We’re Looking For

• Excellent written and verbal communication skills.
• Customer service experience; background in travel, tourism, or hospitality is a plus.
• Strong organizational skills and attention to detail.
• Ability to learn new systems, tools, and booking platforms quickly.
• A passion for travel and a desire to help clients plan memorable trips.