VIP CRM Team Lead - Remote & Data-Driven Growth

Jobgether SRL; France; Remote; EUR 70,000 - 120,000; Full time

Benefits offered by this job

Fully remote working

Family support

Mental health and wellbeing resources

Language learning courses

Training and professional development

Job summary

Jobgether SRL is seeking a VIP CRM Team Lead in France to shape the strategy and day-to-day execution of CRM initiatives for high-value customers. You will lead the lifecycle from pre-VIP activities to reactivation, driving engagement, retention, and expansion.

You will collaborate with Product, VIP Support, Content, Casino, and other teams to develop innovative approaches that improve customer value in a global, data-driven iGaming organization.

Qualifications

• 2–3+ years of CRM experience within the iGaming industry.
• Proven track record leading or managing a CRM team.
• Strong knowledge of lifecycle communication, customer segmentation, retention strategies, and promotional mechanics.
• Experience working with CRM and financial performance metrics and using data to inform commercial decisions.
• Ability to create, assess, and optimize promotional plans based on performance data and customer behavior.

Responsibilities

• Lead the VIP CRM team, overseeing task allocation, priorities, daily workflows, and overall execution.
• Build and optimize the VIP customer lifecycle across communication, promotions, reactivation, and pre-VIP engagement activities.
• Develop promotional plans, coordinate their execution, and align campaigns with customer segments and business objectives.
• Define VIP segmentation strategies and tailor approaches for different player groups.
• Monitor CRM and financial performance metrics weekly and monthly to decide scaling, adjustment, or discontinuation.
• Review CRM processes and workflows to identify gaps and implement improvements.
• Coordinate CRM initiatives with Product, VIP Support, Content, Casino, and other teams for alignment.
• Monitor market developments to recommend new CRM strategies and opportunities for growth.

Skills

CRM strategy

Lifecycle management

Data analysis

Team leadership

Cross-functional collaboration

VIP segmentation

Performance metrics

CRM platforms

Tools

CRM dashboards

Job description

Jobgether SRL is seeking a VIP CRM Team Lead in France to shape the strategy and day-to-day execution of CRM initiatives for high-value customers. You will lead the lifecycle from pre-VIP activities to reactivation, driving engagement, retention, and expansion.

You will collaborate with Product, VIP Support, Content, Casino, and other teams to develop innovative approaches that improve customer value in a global, data-driven iGaming organization.