Trusted Advisor, Enterprise CSM – France (Remote)

Camunda; France; Sur place; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Flexible working arrangements

Health & Wellbeing benefits

Professional Growth budget

Résumé du poste

A global software company is seeking a Customer Success Manager to drive retention and expansion for enterprise customers in France. The role involves becoming a trusted advisor, developing customer success plans, and collaborating with internal teams to enhance the customer experience. The ideal candidate should have over 2 years of relevant experience, strong commercial acumen, and fluency in English and French. This position offers flexible working, competitive compensation, and a commitment to diversity and inclusion.

Qualifications

• 2+ years of experience in Customer Success, Consulting, Account Management, or related role.
• Proven ability to drive retention and expansion.
• Fluency in English and French.

Responsabilités

• Become a trusted advisor to enterprise customers in France.
• Establish trust-based relationships and maximize customer value.
• Collaborate with various teams on product and support-related issues.

Connaissances

Customer Success experience

Commercial acumen

Relationship building

Analytical skills

Technical aptitude

Outils

Salesforce

Gainsight

Description du poste

A global software company is seeking a Customer Success Manager to drive retention and expansion for enterprise customers in France. The role involves becoming a trusted advisor, developing customer success plans, and collaborating with internal teams to enhance the customer experience. The ideal candidate should have over 2 years of relevant experience, strong commercial acumen, and fluency in English and French. This position offers flexible working, competitive compensation, and a commitment to diversity and inclusion.