Technical Customer Success Specialist (9-month)

Lanas Healthcare Technology; Nouvelle-Aquitaine; In loco; EUR 30.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension scheme

22 days annual leave

Working abroad opportunities

Flexible working

CSR volunteering days

Wellbeing day

Enhanced maternity/paternity benefits

Employee assistance programme

Descrizione del lavoro

Lanas Healthcare Technology is seeking a Customer Success Agent on a 9-month fixed-term contract to support GP software systems HealthOne and HPM. You will troubleshoot technical issues, resolve queries, and help customers maximize value from our software.

Reporting to the Customer Success Manager, you will work with Development, Hardware Support and Field Engineering to maintain service standards and deliver a positive customer experience across multiple sites in France.

Competenze

• Experience in customer support or IT support is advantageous.
• Strong problem-solving and methodical approach to investigating issues.
• Excellent communication and professional telephone manner.

Mansioni

• Manage customer queries from initial contact through to resolution, ensuring issues are logged, prioritised and followed up.
• Provide technical support for GP software over the phone and via remote access.
• Investigate hardware and connectivity issues (PCs, printers, scanners, networks).
• Collaborate with Customer Success, Development and Hardware Support to resolve complex issues.
• Support testing of software updates and new releases, reporting issues to Development.
• Coordinate with Field Engineers for on-site support when needed.
• Keep customers informed throughout resolution with clear communication.
• Identify ways to improve customer experience and highlight additional software functionality.

Conoscenze

Technical support

Windows

SQL basics

Troubleshooting

Communication skills

Multitasking

Ownership

Formazione

Bachelor's degree or equivalent

Strumenti

SQL

Descrizione del lavoro

Lanas Healthcare Technology is seeking a Customer Success Agent on a 9-month fixed-term contract to support GP software systems HealthOne and HPM. You will troubleshoot technical issues, resolve queries, and help customers maximize value from our software.

Reporting to the Customer Success Manager, you will work with Development, Hardware Support and Field Engineering to maintain service standards and deliver a positive customer experience across multiple sites in France.