Application Support Specialist | Customer Success & IT

Jobtailor; Carquefou; Sur place; EUR 32 000 - 52 000; Plein temps

Résumé du poste

Jobtailor is seeking a customer-focused support specialist in France to handle calls and emails, analyze software-related requests, and escalate incidents in Jira. You will apply updates, test applications, and keep knowledge bases up to date, ensuring high customer satisfaction.

The role requires fluency in French and English, familiarity with regulated industries, and basic accounting knowledge. Strong IT skills across Windows Server, SQL, and API tools will help you excel in this position

Qualifications

• Experience in a service-oriented role with focus on customer satisfaction.
• Background in a regulated environment (banking, insurance, mutuals, healthcare) is advantageous.
• Strong written communication and interpersonal skills are essential.
• Fluency in French and English; Dutch is a plus.
• Basic accounting knowledge and banking/insurance exposure is beneficial.
• IT knowledge: Windows Server, client-server architecture, workstation tools.
• Understanding of systems and database management (SQL, DBeaver).
• Basic scripting (Python) and familiarity with testing/API tools is a plus.
• Prior service delivery management or customer support experience is desirable.

Responsabilités

• Handle incoming calls and support emails.
• Analyze and resolve customer requests related to our software.
• Escalate and track incidents in Jira.
• Apply application updates.
• Perform application testing.
• Update internal registries and the knowledge base.

Connaissances

Customer Support

Jira Incident Tracking

SQL Database Management

Python Scripting

Service Delivery

Outils

Jira

DBeaver

Squash TM

Postman

Bruno

Description du poste

Jobtailor is seeking a customer-focused support specialist in France to handle calls and emails, analyze software-related requests, and escalate incidents in Jira. You will apply updates, test applications, and keep knowledge bases up to date, ensuring high customer satisfaction.

The role requires fluency in French and English, familiarity with regulated industries, and basic accounting knowledge. Strong IT skills across Windows Server, SQL, and API tools will help you excel in this position