Digital Health Solutions Leader — Customer Success

BD; Lyon; Remote; EUR 55,000 - 88,000; Full time

Benefits offered by this job

Strong international exposure

Innovative work environment

Talent development opportunities

Job summary

A global leader in healthcare is seeking a Customer Success Leader to drive technological innovation and operational excellence. This role requires 5-10 years of IT experience in a hospital environment and strong people management skills. The successful candidate will lead projects, enhance clinical processes, and ensure customer satisfaction. The position is field-based in France, offering competitive compensation between €55,000 - €88,000. Fluency in English and French is essential to thrive in this dynamic, collaborative environment.

Qualifications

• 5–10 years of technical experience in a hospital IT environment.
• At least 5 years of people management experience.
• Strong commitment to customer satisfaction.
• Ability to structure daily activities and anticipate challenges.
• Collaboration across multiple functions.
• Professional proficiency in English and French.
• Change management experience in fast-evolving industries.

Responsibilities

• Serve as the technological reference for the French market.
• Collaborate with marketing to define IT vision.
• Support sales teams in business development.
• Train MMS teams on integration and solution topics.
• Lead change management for key clients.

Skills

Technical experience in hospital IT environment

People management

Customer-centric mindset

Project management skills

Change management experience

Professional proficiency in English

Communication skills in French

Tools

HL7

XML

JSON

Networking

IT integration

Server management

Job description

A global leader in healthcare is seeking a Customer Success Leader to drive technological innovation and operational excellence. This role requires 5-10 years of IT experience in a hospital environment and strong people management skills. The successful candidate will lead projects, enhance clinical processes, and ensure customer satisfaction. The position is field-based in France, offering competitive compensation between €55,000 - €88,000. Fluency in English and French is essential to thrive in this dynamic, collaborative environment.