Healthcare IT Field Engineer – On-Site & Customer-Facing

Lanas Healthcare Technology; Nouvelle-Aquitaine; On-site; EUR 40,000 - 55,000; Full time

Job summary

Lanas Healthcare Technology in France is seeking a Field Service Engineer to join our Irish engineering and customer services team. You will install, configure, maintain and support the hardware, software and IT infrastructure used by our healthcare customers.

This is a hands-on, customer-facing role requiring on-site visits, troubleshooting, and collaboration with the Service Desk, Customer Success and Development teams to ensure critical systems operate reliably.

Qualifications

• Experience in IT field services or similar customer-facing tech role.
• Strong Windows OS and PC/server troubleshooting.
• Networking knowledge: TCP/IP, DNS, DHCP, VPNs.
• Independent problem-solving with good organisation.
• Full driving license and willingness to travel.

Responsibilities

• Install and configure PCs, servers, networks, printers, and healthcare software at customer sites.
• Diagnose and resolve hardware, software, connectivity and network issues on-site and remotely.
• Perform preventive maintenance, upgrades and equipment replacements to minimise disruption.
• Build strong relationships with GP practices and healthcare customers with clear communication.
• Lead incident ownership to meet service levels and resolve issues.
• Collaborate with Service Desk, Implementation, Customer Success and Dev teams to fix complex issues.
• Maintain accurate installation and configuration records.

Skills

IT field services

Windows troubleshooting

Networking basics

Customer facing

Travel-ready

Job description

Lanas Healthcare Technology in France is seeking a Field Service Engineer to join our Irish engineering and customer services team. You will install, configure, maintain and support the hardware, software and IT infrastructure used by our healthcare customers.

This is a hands-on, customer-facing role requiring on-site visits, troubleshooting, and collaboration with the Service Desk, Customer Success and Development teams to ensure critical systems operate reliably.