Principal Customer Success Manager (7 Month Fixed Term Contract) (H/F)

LinkedIn; France; Sur place; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Paris office access

Résumé du poste

LinkedIn in Paris, France is seeking a Principal Customer Success Manager (CSM) on a 7‑month fixed‑term contract. The hybrid role combines strategic advisory duties with AI‑savvy enablement to drive adoption, retention, and growth of LinkedIn Hiring Solutions.

You will partner with cross‑functional teams to onboard users, analyze usage, and deliver measurable ROI through success plans and regular reviews. Fluency in English and French is required.

Qualifications

• 7+ years of experience in Customer Success, Account Management, Sales, Consulting, Product Training and Enablement, Project Management, or Change Management.
• Business fluency in English and French.

Responsabilités

• Serve as a Customer Champion and Advocate.
• Help customers realize value from their investment.
• Partner on customer retention and expansion.
• Ensure effective onboarding and engagement on LinkedIn Hiring products and solutions within assigned customers.
• Drive retention and ROI through success plans and business reviews.
• Build trusted relationships and align on business objectives to guide customers to value.
• Share data-driven insights, education options, and map Hiring solutions to workflows.

Connaissances

Communication

Stakeholder Management

Data Driven

Formation

Bachelor’s degree or equivalent practical experience

Description du poste

Join us to transform the way the world works.

This position is based in Paris, France. This is a 7‑month fixed‑term contract. The work location is hybrid, performed both from home and from a LinkedIn office on select days.

Overview

The Principal Customer Success Manager (CSM) is a strategic advisor and AI‑savvy partner to our customers, helping them unlock measurable value from LinkedIn Hiring Solutions. This role blends customer advocacy, data‑driven insights, and enablement to drive adoption, retention, and growth.

Key Responsibilities

• Serve as a Customer Champion and Advocate.
• Help customers realize value from their investment.
• Partner on customer retention and expansion.

The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.

• Drive Customer Success & Retention: Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular business reviews.
• Act as a Strategic Advisor: Build trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve operational priorities and full product value.
• Deliver Insights & Best Practices: Share impactful data and recommendations, provide education options, and map Hiring solutions to customer workflows to drive adoption and engagement.
• Champion AI‑Powered Enablement: Leverage tools like Hiring Assistant and Co‑Pilot, guide customers through AI‑assist search and messaging, and advise on how AI can optimize hiring workflows.
• Monitor & Optimize Engagement: Analyze usage metrics, identify low utilization, and implement strategies to boost adoption and customer success.
• Collaborate Cross‑Functionally: Partner with internal teams (e.g., Account Directors, Global Services, Product) to deliver a unified customer experience and influence product improvements.
• Drive Measurable Outcomes: Focus on increasing recruiter efficiency, such as improving job fill rates, and enhancing candidate quality through strategic product usage.

Basic Qualifications

• 7+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management.
• Business fluency in English and French.

Preferred Qualifications

• Recruiting or other applicable talent experience.
• Proficient interpersonal skills, demonstrating the ability to build authentic business relationships and effectively manage relational challenges.
• Proficient organization, project management, and time‑management skills.
• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value.
• Influential verbal and written communication skills, including expertise in presenting to both small and large audiences.
• Proficient understanding of Sales concepts and Software as a Service.
• Bachelor’s degree or equivalent practical experience.

Suggested Skills

• Communication
• Stakeholder Management
• Data Driven