Supervisor - The Lobby

HSH Group / The Peninsula Hong Kong; Paris; Hybride; EUR 42 000 - 56 000; Plein temps

Résumé du poste

The Peninsula Paris seeks a Maître d'Hôtel to supervise the Lobby Restaurant operations, ensuring smooth service and leading the service team with a premium guest-focused approach.

Based in Paris, you will oversee setup and post-service tidying, promote sales, anticipate guest needs, and uphold impeccable standards in a prestigious five-star environment with fluent English and additional languages valued.

Qualifications

• Good interpersonal skills.
• Ability to listen to customers.
• Ability to adapt to a varied and demanding clientele.
• Master the use of office automation tools.
• Demonstrate rigor and organization in work.
• Fluency in English - third language preferred.
• Have similar experience in a hotel of the same category.
• Hotel school diploma / BTS / Bachelor's degree or equivalent experience.

Responsabilités

• You will supervise the setting up of the service, the smooth running of the activity during the service and ensure that tidying up is carried out in the best possible way once the service has been completed.
• You will promote sales to the customer, with a constant focus on optimizing results.
• Within our restaurant, as Maître d'Hôtel, you will supervise and organize the work of the team under your responsibility.
• Be attentive to customer needs and able to anticipate their requirements and provide appropriate solutions to any problems encountered.

Connaissances

Interpersonal skills

Active listening

Customer service

English fluency

Office tools

Rigor and organization

Formation

Hotel school diploma or equivalent

Outils

Office automation tools

Description du poste

Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites. Working alongside a high profile and prestigious team, The Peninsula Paris is seeking a supervisor for the Lobby Restaurant.

• Work for a luxury Five Star hotel on the historic Bund in Paris
• Share our core values: excellence and generosity
• Grow within a diverse, prestigious and international property.

Key Accountabilities :

• You will supervise the setting up of the service, the smooth running of the activity during the service and ensure that tidying up is carried out in the best possible way once the service has been completed.
• You will promote sales to the customer, with a constant focus on optimizing results.
• Within our restaurant, as Maître d'Hôtel, you will supervise and organize the work of the team under your responsibility.
• Be attentive to customer needs and able to anticipate their requirements and provide appropriate solutions to any problems encountered.

General requirements :

• Good interpersonal skills.
• Ability to listen to customers.
• Ability to adapt to a varied and demanding clientele.
• Master the use of office automation tools.
• Demonstrate rigor and organization in work.
• Fluency in English - third language preferred.
• Have similar experience in a hotel of the same category.
• Hotel school diploma / BTS / Bachelor's degree or equivalent experience.