Front of the House Manager

HSH Group / The Peninsula Hong Kong; Paris; Sur place; EUR 110 000 - 140 000; Plein temps

Résumé du poste

The Peninsula Paris is seeking a Front of the House Manager to lead the Rooms Division, delivering luxury service and flawless guest experiences in a historic five-star property in Paris.

You will supervise the Front Desk and Concierge teams, coordinate with Housekeeping and Engineering, drive service improvements, and manage recruitment, coaching and cost control to maximise departmental standards and profitability. Fluency in English and French is essential, with a third language appreciated.

Qualifications

• Tertiary education in Hotel Management Studies.
• Eight years of front office operational experience in a similar hotel category.
• Fluent in English and French; a third language is appreciated.

Responsabilités

• Supervise the Front Desk Manager, Chef Concierge, Guest Services Manager and the Guest Communications Center Manager to ensure smooth daily operations.
• Coordinate with Housekeeping and Engineering to ensure rooms are ready in the required period.
• Constantly look for improvements on service delivery by reviewing operating procedures.
• Enacts cost control measures to ensure that The Peninsula standard is delivered to maximise departmental profit.
• Engages in staff recruitment, coaching, counselling and disciplinary actions.

Connaissances

English-French proficiency

Third language (preferred)

Formation

Hotel Management degree

Outils

Hotel management IT systems

Description du poste

Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites. Working alongside a high profile and prestigious team, The Peninsula Paris is seeking a Front of the House Manager.

• Work for a luxury Five Star hotel on the historic Bund in Paris
• Share our core values: excellence and generosity
• Grow within a diverse, prestigious and international property.

Key accountabilities:

• Supervises the Front Desk Manager, the Chef Concierge, the Guest Services Manager and the Guest Communications Center Manager to ensure that daily operations in Rooms Division run smoothly, and that the service is in accordance with The Peninsula standard and up to guests' expectations
• Ensures that all sections and departments work closely together
• Coordinates with Housekeeping and Engineering to ensure all rooms are ready in the period required
• Coordinates with Guest Relations and the Front Desk Manager to ensure personalised services are provided to guests with preferences on file
• Constantly looks for improvements that can be made on service delivery by reviewing operating procedures.
• Enacts cost control measures to ensure that The Peninsula standard is delivered to maximise departmental profit
• Engages in staff recruitment, coaching, counselling and disciplinary actions
• Is aware of new products in the market that will facilitate, improve and or upgrade our hotel service standard and products

General requirements:

• Curiosity and open-mindedness
• Availability, dynamism, responsiveness and autonomy
• Developed attention to detail
• Tertiary education in Hotel Management Studies
• Minimum of eight years of hotel operational experience in Front Office in a similar hotel category.
• Fluent both in English and French – third language appreciated
• Knowledge and practice of IT tools

The Peninsula Paris

Often referred to as the “little Versailles,” this Parisian Palace resides in a legendary, century-old heritage building, seamlessly blending cutting-edge modernity with a century of elegance, glamour, and French history. Within walking distance of world’s famous monuments, museums, and luxury shopping districts, the hotel provides the perfect setting to rejuvenate. Interestingly, over 40,000 pieces of gold leaf, each measuring 8 sq cm and covering an area of approximately 200 sqm adorn this stunning hotel.