Strategic Partner Success Manager – Key Accounts (Paris)

Creandum; Paris; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Holidays 25 days + RTT

Meal vouchers

Mobility package

Health insurance (mutuelle) Alan

Classpass discounts

Moka Care for well-being

Hybrid remote policy: 2 days remote

Annual offsite

Diversity and inclusion

Job summary

Swan is seeking a Strategic Partner Success Manager to join our France Partner Management team in Paris. You will own a portfolio of 3–4 key partners, manage day-to-day operations, and drive onboarding, training, and process improvements with a high degree of autonomy.

You will collaborate with KYC, Support, Compliance and cross-functional teams to ensure operational excellence, long-term partnerships, and revenue growth. Fluency in French and English is required.

Qualifications

• 3 to 7 years of experience in Partner Success/Account Management or similar operational client-facing role.
• Experience managing a limited number of high-value clients.
• Fluent in French and English; another European language is a plus.
• Owns end-to-end and drives issues to resolution.
• Strong structured and reactive working style.
• Natural project management skills and cross-team coordination.
• Interest in fintech, embedded banking, or financial infrastructure.

Responsibilities

• Portfolio management and partner relations with day-to-day topic ownership.
• Run regular calls, review performance, align priorities.
• Provide timely responses to inquiries and requests, closing the loop.
• Portfolio reviews to assess performance and roadmaps.
• Coordinate with Support, Compliance, and KYC for fast resolution.
• Identify recurring pain points and push for systemic fixes.
• Prepare leadership with portfolio health and concrete action plans.
• Lead partner onboarding and training sessions on operations.
• Keep partner-facing resources up to date.
• Certify partner teams on Swan processes and run refresher sessions.

Skills

Partner Success

Account Management

Client-facing

French

English

Data-driven

Project management

Stakeholder management

Job description

Swan is seeking a Strategic Partner Success Manager to join our France Partner Management team in Paris. You will own a portfolio of 3–4 key partners, manage day-to-day operations, and drive onboarding, training, and process improvements with a high degree of autonomy.

You will collaborate with KYC, Support, Compliance and cross-functional teams to ensure operational excellence, long-term partnerships, and revenue growth. Fluency in French and English is required.