Strategic Client Success Manager – Global B2B Services

Anderson Global; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Companow, part of the Anderson Global group, is hiring a Customer Success Manager in Paris. You will own the client relationship from first contact through retention and renewal, acting as the main point of contact and coordinating with internal teams to ensure delivery of the promised service.

The role combines relationship management with commercial targets, requiring fluency in English and French, strong organizational skills, and familiarity with KYC/AML processes.

Qualifications

• Experience in a client-facing role in B2B services, ideally in corporate services, legal, accounting or domiciliation: 2-3 years.
• Fluent English & French, both written and spoken.
• Comfortable with a mix of relationship management and commercial targets.
• Rigorous and organised, with strong attention to detail.
• Familiarity with KYC/AML processes is a strong plus.
• Experience with a CRM, ideally HubSpot, is a plus.

Responsabilités

• Act as the main point of contact for clients throughout their lifecycle with Companow.
• Monitor client satisfaction, anticipate renewals and address churn risks early.
• Handle client requests and escalations, and coordinate with the relevant internal teams.
• Qualify inbound leads: understand the need, confirm fit with our offer and flag risk at an early stage.
• Convert standard offers, such as domiciliation, using the defined pricing and processes.
• Hand over formation deals to the Legal Formalities lead, and complex deals or key accounts to the General Manager.
• Identify opportunities within the existing client base and propose relevant additional services.
• Check the quality and consistency of client deliverables.
• Review the work performed by the shared service centre on Companow files and follow up on gaps.
• Perform first-level checks on client files (completeness and consistency) before escalation.
• Escalate any issue requiring a regulated decision to the General Manager.

Connaissances

Client-facing experience

B2B services

English & French fluency

Target-driven

Rigorous & organized

KYC/AML knowledge

HubSpot CRM

Outils

HubSpot CRM

Description du poste

Companow, part of the Anderson Global group, is hiring a Customer Success Manager in Paris. You will own the client relationship from first contact through retention and renewal, acting as the main point of contact and coordinating with internal teams to ensure delivery of the promised service.

The role combines relationship management with commercial targets, requiring fluency in English and French, strong organizational skills, and familiarity with KYC/AML processes.