Strategic Partner Success Manager — Embedded Fintech

swan.io; Paris; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Holidays 25 days

Meal vouchers

Mobility package

Health insurance

Classpass discounts

Mental health support

Hybrid remote

Annual offsite

Diversity & inclusion

Job summary

Swan is seeking a Strategic Customer Success Manager (Partner Success Manager) to join our Paris-based Key Account Management team. You will manage a portfolio of 3–4 major partners, acting as their dedicated project contact and driving end-to-end success from go-live to full adoption.

Your mission is to ensure operational success, align partner teams with Swan's internal org, and continuously improve processes.

Qualifications

• 2–5 years of experience in Partner Success/Account Management or similar
• Experience managing a small number of high-value clients
• Fluent in French and English
• Ability to own end-to-end projects and drive for resolution
• Structured and reactive, with strong project management skills
• Interest in fintech, embedded banking, or financial infrastructure

Responsibilities

• Onboard new partners and train partner teams
• Manage the live partner portfolio and ensure smooth operations
• Build trusted relationships with partner project teams
• Identify and address operational challenges and drive improvements
• Lead portfolio reviews and report health metrics to leadership
• Design and deliver training on Swan processes and escalation paths

Skills

Partner management

Client management

Bilingual French-English

End-to-end ownership

Project management

Data-driven

Fintech interest

Job description

Swan is seeking a Strategic Customer Success Manager (Partner Success Manager) to join our Paris-based Key Account Management team. You will manage a portfolio of 3–4 major partners, acting as their dedicated project contact and driving end-to-end success from go-live to full adoption.

Your mission is to ensure operational success, align partner teams with Swan's internal org, and continuously improve processes.