Strategic Account Manager: Growth & Partnerships (Hybrid Paris)

Bigblue; Paris; Hybrid; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Meal vouchers

Snacks at office

ClassPass membership

MacBook provided

Health insurance

Job summary

Bigblue is seeking an Account Manager in Paris to retain and grow European D2C brand relationships. You will act as a trusted advisor, linking operational topics to business impact, and define improvement plans with merchants based on data insights.

The role is hybrid in Paris, requires 3+ years in customer-facing roles, and demands fluency in French and English. You’ll work with cross-functional stakeholders to deliver exceptional customer experiences and identify growth opportunities.

Qualifications

• 3+ years’ experience in customer-facing roles, incl. logistics, fulfilment, e-commerce or related industry.
• Native-level French and professional English proficiency.
• Strong communicator and relationship builder, comfortable managing multiple stakeholders.
• Data-driven, with solid Excel skills and experience presenting actionable insights.
• Commercially minded with problem-solving and strategic thinking.
• Proactive, autonomous and adaptable, eager to deepen logistics expertise.

Responsibilities

• Build strong, long-term partnerships with merchant accounts.
• Act as trusted advisor by connecting service, cost and performance to business impact.
• Define improvement plans with merchants based on data analysis.
• Identify new partnership opportunities and growth potential with merchants.
• Deliver customer excellence by supporting stakeholders and monitoring feedback.
• Translate insights into actionable product and operational improvements.
• Optimize internal processes to improve customer experience.
• Drive merchant growth through cross-selling and upselling initiatives.

Skills

Customer-facing roles

French & English proficiency

Data-driven

Stakeholder management

Logistics / e-commerce domain

Job description

Bigblue is seeking an Account Manager in Paris to retain and grow European D2C brand relationships. You will act as a trusted advisor, linking operational topics to business impact, and define improvement plans with merchants based on data insights.

The role is hybrid in Paris, requires 3+ years in customer-facing roles, and demands fluency in French and English. You’ll work with cross-functional stakeholders to deliver exceptional customer experiences and identify growth opportunities.