Strategic Partner Success Manager – Key Accounts

swanio; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

25 days holidays + RTT

Meal vouchers

Monthly mobility package

Health insurance (mutuelle)

Discounts on sports subscriptions

Access to mental health support

Hybrid remote policy (2 days/week)

Annual offsite gathering

Focus on diversity and inclusion

Résumé du poste

swanio is looking for a Strategic Customer Success Manager to join our Key Account Management team based in Paris.

Your role involves managing major partner accounts, ensuring their operational success from onboarding to full product adoption while fostering strong relationships. You will work closely with internal teams to address challenges and promote smooth operations.

The ideal candidate has 2-5 years of experience in a client-facing role, is fluent in both French and English, and has strong project management skills.

Qualifications

• 2 to 5 years of experience as a Partner Success Manager or similar role.
• Experience managing high-value clients.
• Strong data-driven decision-making capabilities.

Responsabilités

• Manage a portfolio of 3-4 major accounts through their journey with Swan.
• Ensure partners are operationally successful and promote autonomous operation.
• Support onboarding of new partners and deliver relevant training.

Connaissances

Project management

Problem-solving

Client relationship management

Fluent in French and English

Description du poste

swanio is looking for a Strategic Customer Success Manager to join our Key Account Management team based in Paris.

Your role involves managing major partner accounts, ensuring their operational success from onboarding to full product adoption while fostering strong relationships. You will work closely with internal teams to address challenges and promote smooth operations.

The ideal candidate has 2-5 years of experience in a client-facing role, is fluent in both French and English, and has strong project management skills.