Senior CSM, Strategic Accounts — Banking Growth & Adoption

Goodays; Paris; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Pension

Health insurance

Life insurance

Flexible hours

Open and inclusive environment

International environment

Résumé du poste

Goodays is seeking a Senior Customer Success Manager to join our fast-growing CS team. You will manage a portfolio of strategic accounts, primarily in the banking sector, delivering strategy, adoption, and ROI insights to drive revenue growth and long-term partnerships.

Fluency in English and French is mandatory. You will collaborate with cross-functional teams to ensure exceptional client outcomes and scalable customer success practices across Europe.

Qualifications

• Significant experience with account management with strong attention to revenue growth and retention.
• Experience/Marketing/E-commerce program management experience preferred; Bachelor’s degree and a minimum of 6+ years of work experience in a client services or account management role managing Fortune 1000 clients.

Responsabilités

• Discover and influence the client's internal metrics to drive adoption and measure results.
• Advise on strategies to transform and create a healthy Customer Obsession program.
• Act as the business success expert in educating and guiding clients toward customer obsession.
• Help clients realise the value that Goodays brings to their business.
• Provide guidance and consulting for best practices and ROI analysis for clients to gain value from Goodays.
• Manage client lifecycle across a portfolio of named Strategic accounts.
• Collaborate with multiple teams to mitigate risk and increase client satisfaction.

Connaissances

Account management

Revenue growth

SaaS

Client services

Bilingual EN/FR

Formation

Bachelor's degree

Description du poste

Goodays is seeking a Senior Customer Success Manager to join our fast-growing CS team. You will manage a portfolio of strategic accounts, primarily in the banking sector, delivering strategy, adoption, and ROI insights to drive revenue growth and long-term partnerships.

Fluency in English and French is mandatory. You will collaborate with cross-functional teams to ensure exceptional client outcomes and scalable customer success practices across Europe.