Strategic Bilingual Customer Success Manager

Jobtailor; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Jobtailor in Paris, France, is seeking a Customer Success/Account Manager to be the voice of customers, manage a large portfolio, and drive adoption, retention, expansion, and satisfaction.

You will leverage customer data to prioritize outreach, partner with clients to define strategic goals, and work with Sales, Product, Engineering, Marketing, and Operations to deliver outcomes. This role requires French native and English bilingual proficiency, and a proactive, solution-focused mindset.

Qualifications

• Excellent written and verbal communication.
• French native and English bilingual proficiency in written and spoken.
• Learning mindset with curiosity, adaptability and desire to improve.
• Solution-oriented, highly organized with structured approach to complex issues.
• Obsessed with driving customer outcomes and frontline-first thinking.
• Proactive and hands-on with initiative.

Responsabilités

• Be the voice of your customers.
• Manage a large portfolio of accounts, focusing on adoption, retaining, expanding and satisfaction.
• Leverage customer data to prioritize outreach and proactively address issues.
• Partner with customers to understand strategic goals, priorities, and desired outcomes.
• Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations to address customer needs.

Connaissances

Portfolio management

Customer success

Communication

French (native)

English bilingual

Problem solving

Project management

Description du poste

Jobtailor in Paris, France, is seeking a Customer Success/Account Manager to be the voice of customers, manage a large portfolio, and drive adoption, retention, expansion, and satisfaction.

You will leverage customer data to prioritize outreach, partner with clients to define strategic goals, and work with Sales, Product, Engineering, Marketing, and Operations to deliver outcomes. This role requires French native and English bilingual proficiency, and a proactive, solution-focused mindset.