Strategic Enterprise Program Manager

We Love AI Jobs; Paris; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Botify’s Customer Program Manager role in Paris blends strategic client leadership with hands-on program delivery. You’ll manage enterprise relationships, drive adoption, and coordinate cross-functional teams to deliver platform implementations and success plans.

You’ll engage with Account Managers and SEO Success Managers to prepare executive reviews, monitor health and outcomes, and expand engagements across large enterprise accounts in a hybrid Paris setting.

Qualifications

• 4+ years of experience in client-facing roles with a focus on Program Management, Project Management, Technical Customer Success, Implementation Management, or similar roles, preferably in a B2B SaaS environment.
• Significant customer-facing experience leading enterprise customers through business or technology transformations, with large account/project management experience.
• Experience working with complex enterprise software solutions.
• Proven ability to facilitate and contribute to complex technical discussions.
• Interest in SEO; previous experience in the industry is a plus.

Responsibilities

• Maintain a portfolio of strategic customers, partnering closely with Botify Account Team members to drive strategy and cultivate long-term relationships with key client stakeholders.
• Identify KPIs and develop Success and Engagement plans to accelerate adoption and guide clients towards desired outcomes.
• Oversee and project manage product implementations for both new strategic customers and existing clients, expanding their Botify product scope.
• Regularly monitor and provide updates on client health and adoption to expand engagements and identify opportunities for maximizing value from Botify.
• Monitor platform functionality and integrations for customers, coordinating technical work with Botify's support team and global services resources when necessary.
• Coordinate and lead complex technical discussions in collaboration with Botify support or engineering team resources.
• Develop and deliver content for client-facing sessions and executive business reviews (both remote and on-site) in partnership with Account Managers and SEO Success Managers.
• Partner with Account Managers to identify and execute growth strategies.
• Assist in building and implementing internal processes to enhance efficiency in service delivery.

Skills

Program management

Project management

Enterprise software

Customer success

Platform integrations

KPI planning

Technical discussions

Job description

Botify’s Customer Program Manager role in Paris blends strategic client leadership with hands-on program delivery. You’ll manage enterprise relationships, drive adoption, and coordinate cross-functional teams to deliver platform implementations and success plans.

You’ll engage with Account Managers and SEO Success Managers to prepare executive reviews, monitor health and outcomes, and expand engagements across large enterprise accounts in a hybrid Paris setting.