Customer Program Manager, Enterprise (CDD)

Botify; Paris; Hybrid; EUR 64,000 - 69,000; Part time

Benefits offered by this job

Hybrid remote policy

Paris office access

Team outings

Lunch vouchers

Transportation reimbursement

Fitness classes

Job summary

Botify’s Global Services Organization is seeking a Customer Program Manager to coordinate multi-threaded implementations for strategic clients. You’ll be the linchpin between Botify account teams and client stakeholders, shaping success and engagement plans, and guiding complex product integrations across technical and business teams.

Fluent in French and English, you’ll lead executive sessions, host remote and on-site reviews, and partner with growth initiatives while ensuring high-quality

Qualifications

• Creative problem-solving abilities essential.
• Autonomous and independent worker.
• Fluent in French and English, with daily client interaction.
• Strong technical acumen in enterprise software.
• 4+ years in client-facing program/ project management roles in B2B SaaS.

Responsibilities

• Maintain a portfolio of strategic customers and drive long-term relationships.
• Identify KPIs and develop Success and Engagement plans to accelerate adoption.
• Oversee and project manage product implementations for new and existing clients.
• Monitor client health and adoption to expand engagements.
• Coordinate and lead complex technical discussions with support/engineering teams.
• Develop content for client-facing sessions and executive reviews.
• Partner with Account Managers to identify growth opportunities.
• Assist in building internal processes to improve delivery efficiency.

Skills

Creative Problem Solver

Autonomous and Independent

Works well under pressure

Strong technical acumen

Job description

Botify’s leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more.

Botify’s technology powers agentic workflows, AI-driven recommendations, and automated cross-platform indexation and deployment. Brands maximize visibility wherever consumers, bots, and AI agents search, protecting and capturing revenue across all search platforms.

Trusted by 500+ leading brands including Macy’s, Levi’s, Farfetch, the New York Times, and Marks & Spencer, Botify drives digital discovery, sustained profitability, productivity, and brand authority in an AI-first world.

Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table!

Role Overview

As a member of Botify’s Global Services Organization, the Customer Program Manager plays a crucial role in facilitating collaboration between Botify and its most strategic clients. They are instrumental in ensuring the seamless execution of multi-threaded implementation and service programs on the Botify platform. Customer Program Managers act as the linchpin connecting key stakeholders and initiatives, providing both structure and direction within client relationships and internally.

Contract: CDD (Contrat à Durée Déterminée) Duration: 4 to 6 months, starting end of 2026

Your responsibilities:

• Maintain a portfolio of strategic customers, partnering closely with Botify Account Team members to drive strategy and cultivate long‑term relationships with key client stakeholders.

• Identify key performance indicators (KPIs) and develop Success and Engagement plans to accelerate adoption and guide clients towards desired outcomes.

• Oversee and project manage product implementations for both new strategic customers and existing clients, expanding their Botify product scope.

• Regularly monitor and provide updates on client health and adoption to expand engagements and identify opportunities for maximizing value from Botify.

• Monitor platform functionality and integrations for customers, coordinating technical work with Botify's support team and global services resources when necessary.

• Coordinate and lead complex technical discussions in collaboration with Botify support or engineering team resources.

• Develop and deliver content for client‑facing sessions and executive business reviews (both remote and on‑site) in partnership with Account Managers and SEO Success Managers.

• Partner with Account Managers to identify and execute growth strategies.

• Assist in building and implementing internal processes to enhance efficiency in service delivery.

Your qualification:

• Creative Problem Solver

• Autonomous and Independent

• Works well under pressure and in ambiguous situations

• Strong technical acumen

Experience:

• 4+ years of experience in client‑facing roles with a focus on Program Management, Project Management, Technical Customer Success, Implementation Management, or similar roles, preferably in a B2B SaaS environment.

• Significant customer‑facing experience leading enterprise customers through business or technology transformations, with large account/project management experience.

• Experience working with complex enterprise software solutions.

• Proven ability to facilitate and contribute to complex technical discussions.

• Fluent in French and English (written and spoken), with daily client interaction in both languages (~60% French, ~40% English)

• Interest in SEO; previous experience in the industry is a plus.

We encourage applications from people of all backgrounds, identities, and experiences. If you don’t meet every requirement but believe you could succeed in the role, we would still love to hear from you.

Salary:

64K - 69K EUR gross base salary/year + bonus

What we offer:

To keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:

• Location: brand new offices in the center of Paris (WeWork 7 rue de Madrid 75008 Paris, straight out of Gare Saint‑Lazare)

• Hybrid remote policy

• Fun office culture & regular outings such as Team Off‑Sites, Annual Kick-Off, Quaterly Team Lunch, Thirsty Thursdays etc.

• Lunch vouchers, 50% of transportation reimbursement, fitness classes, generous CSE advantages, unlimited individual coaching.

• Compelling growth perspectives

Contract: CDD (Contrat à Durée Déterminée) Duration: 4 to 6 months, starting end of 2026

In addition to the skills and experience we are looking for, our ideal candidate would embody our core values:

Empower Customers.Unleash Potential.

Learn Fast.Progress Faster.

Go the Extra Mile.It’s Never Crowded.

Work Hard.Stay Humble.

Be Bold. Be You.

Botify is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.